Enterprise IT Support Officer (EITSO) - Location Support Center (LSC)

General information

Requisition # R59896 Locations USA-VA-Tysons Posting Date 04/22/2025 Security Clearance Required TS/SCI w/ Poly Remote Type Onsite Time Type Full time

Description & Requirements

Unlock the secrets of intelligence with ManTech! Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. Since 1968, we’ve been solving the toughest challenges with groundbreaking tech. Explore thrilling projects in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a difference. Your adventure begins now—unleash your potential with ManTech!

ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) - Location Support Center (LSC) to join our team in Tysons, VA. In this role, you will provide technical support and customer service to the customers users of computer applications and hardware (e.g., PCs, servers, mainframes).

Responsibilities include, but are not limited to:

• Using ITIL-based processes to streamline the ingestion, triage, categorization, action, and resolution for incoming incidents, requests, and demands.
• Analyzing, troubleshooting, designing, and implementing fixes.
• Performing remote desktop triage and system repair using remote tools.
• Answering questions regarding system procedures, online transactions, systems status, and downtime procedures. 
• Supporting all facets of installations, which includes the physical placement of which includes the physical placement of desktop IT equipment to include printers, CAT5 and fiber optic cable, rack mounted network equipment, switches, workstations, and communications equipment as required.
• Local travel may be required between customer buildings or temporary assignment to an alternate location in support of special projects.
• Member of a team comprised of a variety of skills that provide coverage from 6:00 a.m. – 6:00 p.m.   

Minimum Qualifications:

• Bachelor’s Degree and 2+ years of experiences, or a combination of education and work experience equivalent to 6+ years. Minimum 2 years’ experience required supporting customer IT installations.
• Resolving technical problems and answering queries by telephone or self-service that involve computer hardware, software, network, system/application access, and telecommunications systems.
• Knowledge of Windows Active Directory, multiple desktop programs, configuration and debugging techniques.
• Experience providing technical support for Windows 10, Microsoft Office 2016 or later, multiple internet browsers, and standard business applications used within a business environment.
• Familiarity with TCP/IP, general networking issues, virus scanning services (desktop, stand-alone and laptop computing services), servers, printers, peripheral devices, installing endpoints including but not limited to desktop IT equipment, printers, VOIP and digital phones, network switches.