Digital Channels Operations Manager

Job DetailsJob Location: Rapid City Buffalo Crossing - Rapid City, SD 57709Position Type: Full-timeEducation Level: 4 Year DegreeJob Shift: DayJob Category: BankingJoin our team! Apply Today. Grow with us at Security First Bank and find your future in banking. We treat you right.

We are seeking an experienced executive to lead our established digital channels team. Are you looking for a career that values motivational, people-first leadership style and has a passion for developing high-performing teams?

To be considered as an applicant please complete and sign the online application form at the Security First Bank web site. For additional information or paper application accommodation please stop by 1919 Hope Ct, STE 100, Rapid City, SD 57701 or call 605-718-8060

Role:

The Digital Channels Operations Manager is responsible for the Bank’s digital and customer facing channels and services, including consumer and commercial.  This position will help to build, train, develop and manage support team for the digital channels for both our customers and internal staff.  Responsible for the implementation, maintenance, administration and support of the digital channels software applications.  Position is also responsible for researching and writing various policies, procedures and other related documentation or materials.  Oversees the contact center and provides information on the overall trending of this delivery channel.

Essential Functions & Responsibilities:


Maintain, analyze and troubleshoot electronic banking products.
Documents all issues regarding digital delivery channels and works with FIS, IT, or vendor to resolve.
Acts as the central communications point regarding issues with electronic banking products.
Provides assistance, by researching, testing and documenting functionality before and during implementation of any new digital channels or services.
Provide training on digital channels products and services to internal staff.
Work with Retail Administration to ensure consistent message across platforms and departments.
Works closely with Marketing for web content on development and updates regarding customer education on website and digital delivery channels.
Remain up to date on SFB products and services, as well as regulatory policies and procedures.
Maintains documentation sufficient to demonstrate compliance with Regulations.
Build and manage competent, professional, and proficient Customer Contact Team for all digital channels.
Work closely with COTO to determine Goals, Strategy and Operational Plan for Customer Contact Team.
Establish workflows and review process for all digital channels and their support.
Perform other duties as assigned.


Performance Management:


Ability to adapt and embrace change and look to change as an opportunity for improvement.
Critical thinking and organization that will lead to efficiency improvement opportunities.
Ability to display true ownership of problem resolution and responsibility for actions taken.

QualificationsKnowledge, Skills and Abilities:

Education and/or Experience.                         


Bachelor’s degree in business, finance, technology or related field or equivalent combinations of education and experience.
A minimum of 5 years’ experience in branch banking required and management experience preferred.
Experience with current systems in use by organization is preferred.
Travel is required to communicate the ongoing programs to Security First staff at all branch locations in South Dakota and Nebraska. Expected travel can be up to five times per year, depending on operational needs. One trip per year for annual FIS training is expected.


Interpersonal Skills.


Good written and oral communications skills.
Thorough knowledge of banking with emphasis on deposit accounts, branch operations and banking technology.
Ability to analyze and evaluate effect of regulations on internal operations and procedures.
Must possess above average problem-solving skills.
Thorough knowledge of deposit documentation, accounting concepts and applications. Bank software and related operating systems.
Ability to manage numerous ongoing projects.
Self-motivated and able to work independent of direct supervision.


Certificates, Licenses, Registrations: None.

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing this job the employee would occasionally be required to carry loads up to and including 24lbs. It is frequently necessary to bend, squat, reach above the shoulder level, crouch, kneel, balance and push/pull equipment. Firm grasping/fine manipulation with the right/left hand is necessary. In an 8-hour d