Senior Account Manager

At Outseer we are empowering our customers to liberate the world from digital fraud. Our market-leading enterprise fraud and authentication platform is used by thousands of financial institutions around the world to protect millions of customer accounts and billions of transactions annually. Leveraging proven data science, including our proprietary consortium data, our customers use our risk-based, machine learning platform to deliver the highest fraud detection rates, lowest false positive rates, and lowest customer intervention in the industry. We stop fraud, not customers. See what others can’t at outseer.com.

What you’ll achieve:

The Senior Account Manager is responsible for driving revenue growth, focused on assigned accounts, by renewing and expanding the book of business across Outseer's offerings to existing customers. In addition to maintaining and fostering customer relationships, this role will partner with Solution Consulting, Product, and Marketing teams to develop and deliver a compelling territory growth strategy for the territory.

Due to the team selling approach required of this role, this position must be able to collaboratively work across our global team to achieve departmental goals that align with company values, culture, and philosophies, and is expected to foster a positive work environment that promotes teamwork and collaboration across our departments.

Essential Duties

• Meet or exceed monthly, quarterly, and annual account renewal and expansion targets.
• Manage and build strong relationships with customer accounts.
• Ability to engage in conversation around Banking Fraud and Payments.
• Negotiate contracts, maximize profits, and close deals.
• Deliver solutions that meet customer needs in a timely and successful manner.
• Analyze customer needs and pain points and provide compelling ROI and value proposition.
• Identify and pursue business opportunities to maintain and grow territory pipeline.
• Develop and execute effective growth strategies to meet/exceed revenue targets.
• Collaborate with leadership to build successful partnerships.
• Attend essential events to network and increase brand awareness.
• Communicate account progress and status to stakeholders.
• Orchestrates and delivers according to the existing Sales Playbook.
• Prepare reports on account status and progress.
• Create sales collateral to support the sales process.
• Resolve challenging customer requests or issues in a timely and effective manner.
• Maintaining sales lead, opportunity, and client information in the CRM database, accurately, on an ongoing, real-time basis.

Desired Requirements

• Bachelor’s degree or higher in Business or Marketing.
• 6+ years Account Management and/or Direct Sales Experience.
• Proven Territory management experience.
• Account Manager or Customer Success Manager experience.
• Highly self-motivated, resilient, focused, and able to use initiative.
• Proven ability to manage a complex sales cycle and undertake structured sales processes.
• Proven track record of selling complex solutions to ‘C’ level executives.
• Knowledge of financial markets, including retail & investment banking, capital markets and how they operate.
• Experience of selling financial crime, fraud or cyber solutions.
• Strong commercial, client-facing skills with the ability to present & demonstrate a value-add solution sale.
• Trained in industry standard sales methodologies.
• Passion for meeting customers’ needs.
• Able to create systems of organization for effective account management.
• Competitive and hungry, with a passion for finding and closing deals.
• Outstanding work ethic; unquestioned integrity and accountability.
• Great at execution and follow-through; results-driven, organized self-starter.
• Highly organized, able to keep many work streams going simultaneously, must be incredibly detail oriented.
• Excels in competitive, value based, selling skills and sells across platform and specialty.
• Excellent oral and written communication skills, presentation skills and ability to work effectively across multiple projects in a fast-paced, highly collaborative setting.
• Available for local and overnight travel (up to 50%)

Desired Behaviors

• Adaptability: Demonstrates flexibility and openness to change. Actively seeks and adopts improved approaches and processes.
• Proactive Action: Takes initiative and is driven by results. Takes ownership of actions and outcomes, meeting commitments and striving for high performance.
• Effective Workload Manageme