Director, Technology Training Operations & Workforce Enablement

Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care's most complex challenges. Your contributions here have the potential to change lives. Ready to build the next breakthrough? Join us to start Caring. Connecting. Growing together.

The Director, Technology Training Operations & Workforce Enablement serves as the operational engine behind our technology training and workforce strategy. In this role, you will bridge learning strategy and operational execution, translating enterprise technology training priorities (including AI, software engineering, and modern infrastructure) into coordinated, executable programs-ensuring learning initiatives are effectively deployed, adopted, and embedded across teams. Acting as a learning operations leader, you will drive day-to-day execution, alignment, and communication of technical training efforts across lines of business.

You will operate with a high degree of ownership, responsiveness, and attention to detail to operationalize learning strategy, consolidate fragmented efforts, and enable consistency and scale across technology upskilling programs. Success in this role will be defined by the effective, coordinated execution of technology training programs, increased adoption and practical application of new capabilities by teams, clear visibility into progress, and streamlined, non-duplicative training efforts across our organization.

You'll enjoy the flexibility to work remotely* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:
Training Operations & Program Execution:

• Operationalize enterprise technology training strategy into clear plans, workstreams, and deliverables
• Drive day-to-day program execution, including tracking milestones, dependencies, risks, and outcomes for training initiatives
• Coordinate across enterprise learning organizations, CIO teams, and stakeholders to ensure technology training efforts are aligned, sequenced, and delivered effectively
• Identify and resolve execution gaps, capacity constraints, and overlaps across learning initiatives

Training Deployment, Adoption & Reinforcement:

• Ensure technology training programs (including AI upskilling and core technical capabilities) are effectively deployed across teams and translated into practical, day-to-day application
• Reinforce learning through structured follow-ups, communications, and engagement strategies that drive adoption
• Partner with technology leaders to embed training into team routines, workflows, and ways of working
• Monitor adoption signals and adjust learning enablement approaches to improve engagement and impact

Communication, Narrative & Engagement:

• Translate technical training content and learning strategies into clear, accessible communications tailored to different audiences
• Develop and deliver materials that help 'land' complex technology concepts and training in a way that resonates with teams
• Lead large enterprise learning events, workshops, and engagement efforts to reinforce capability building
• Ensure consistent messaging and alignment across training-related communications

AI-Enabled Execution & Continuous Improvement:

• Use enterprise-approved AI and digital tools to accelerate program coordination, content adaptation, and insight generation
• Apply data-assisted analysis to identify trends in training adoption, engagement, and effectiveness
• Continuously refine training operations based on feedback, data, and evolving enterprise needs
• Promote practical, responsible use of AI within both training content and learning execution processes

Stakeholder Coordination:

• Act as a central coordination point across enterprise learning organizations, CIO organizations, HR, and enterprise stakeholders
• Provide clear visibility into training progress, risks, and outcomes
• Support senior leadership wit