Senior Manager, Program & Planning - Enterprise Operations - HYBRID

Job Description

As retail is ever-changing and the challenges become more complex and cross-functional, Nordstrom has realized the need for a centralized team that partners closely with leaders across business, merchandising, human resources, technology, and operations to deliver step changes in our results.

Come join our newly formed Enterprise Operations team, focused on delivering enterprise-wide capabilities, plans, and data & insights, that advance Nordstrom’s top strategic priorities. You’ll be a part of a small, high-impact team with deep experience in management consulting, finance, merchandising, product management, and operations. Within this mighty team, we’ve stood up a new Enterprise Sales & Operating Execution mechanism aimed at looking ahead to identify and solve for the small opportunities before they become large ones while ensuring coordinated planning updates are in lock-step across all teams and their outputs are aligned. We do this by creating connections across Nordstrom's teams and leadership, building strong analyses, narratives and visibility into the key strategies that will help us achieve our ambitions. So come join a team that gives you a 360 degree view across the enterprise, an ability to develop a well-rounded business toolkit, exposure to senior leaders, and the opportunity to deliver meaningful impact!      

A day in the life … 

As a Senior Manager, Program & Planning on the Enterprise Planning & Delivery Team, you will play a critical, enterprise-level role flexing across the entire business, enabling senior leaders and their teams to drive the business through our S&OE processes. Through delivery of insights, management of relevant and rich agendas, and implementation of consistent program management best practices. You will also partner across multiple planning teams with a goal of creating alignment across their planning inputs and outputs. Building workback plans and maintaining an outcome-based program calendar. This specific role will also have an outsized responsibility for one of our most critical events of the year, Holiday. This individual will collaborate with key stakeholders across the enterprise to develop an approach and tactical actions that will strengthen JWN’s Holiday execution – focused on, but not limited to, program management elements. This requires a candidate that is motivated, proactive, results-oriented, and able to navigate ambiguity. Someone with a unique blend of strategic thinking, program and project management, and problem-solving skills – both quantitative and qualitative.

The day-to-day work will include crafting compelling communications materials, developing effective processes, tools and templates, running ad-hoc analysis, and meeting with leaders and teams across planning and operations. The candidate will need to be comfortable working across a variety of topics, including merchandise planning, finance, supply chain, marketing, stores, and digital, and at various altitudes - from high-level strategy to detailed KPI tracking. This position reports to the Senior Director, Enterprise Planning & Delivery. 

You own this if you have ... 

• Bachelor’s degree required; MBA or relevant Master’s degree a plus 

• 9+ years of experience in program management, management consulting, corporate strategy, or finance 

• Experience in