Server

Job Description Summary

The Server sets the tone for Sonesta’s mission of “Wowing” our guests with Amazing Moments. The role’s primary responsibility is to welcome guests, take orders, serve food and beverages items to guests in a friendly, courteous, and timely manner in accordance with quality standards. The Server must maintain supplies and follow established cleanliness and sanitation guidelines.



The ideal candidate has a passion for hospitality and providing exceptional guest service.

Job Description

Work Environment  

• Must be able work in a fast-paced environment.  

• Must be able to tolerate extreme temperatures – (i.e., kitchens, freezers).  

 

Physical Demands 

• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period. Ability to move over sloping, uneven, or slippery surfaces. Ability to move up and down ladders, stairs, and service ramps. 

• Ability to stand during entire shift. 

• Must be able to lift, pull, push, and carry up to 20lbs at a time.  

  

Expected Hours of Work  

• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
• Must be flexible to work various days and various shifts of the week to include weekends, holidays, days, nights and overnight. 
• Regular attendance in conformance with the standards which have been established by the hotel from time to time is essential to the successful performance of this position.

 

Travel: 

• No travel required.  On property work required. 

 

Education and Experience 

• Highschool diploma or GED required.  

• Hotel, customer service related, and food and beverage experience required. 

• One year of previous hotel, customer service, and/or food and beverage experience preferred. 

 

Principle duties and responsibilities (Essential Functions) include:  

• Greet and acknowledge all arriving guests in a prompt and professional manner. Engage and interact with guest as appropriate. Respond to all guests’ questions and requests. 

• Demonstrate complete knowledge of the food and beverage menu.  

• Serve food and beverage orders after checking for correct temperature, appearance, and portions. Refill when necessary. 

• Operate point of sale system and ensure food orders are verified and transmitted in a prompt manner. Adhere to all cash handling and credit card policies and procedures. 

• Periodically check-in with tables to ensure guests’ expectations are being met and exceeded.  

• Maintain proper condition and cleanliness of dining areas, stations, and servicing equipment. 

• Complete all closing duties and re