Guest Service Leader - Front Desk Supervisor - Fairfield Inn by Marriott

Are you ready to step into a leadership role where every day is an opportunity to create memorable guest experiences?

At Fairfield Inn & Suites Plymouth, NH, we’re a team dedicated to delivering warm hospitality and outstanding service. We’re thrilled to be growing, and we’re on the lookout for a Front Desk Supervisor to lead and inspire our front desk team!

Pay: $19–$21 per hour

Schedule/Shifts: Full-Time- weekends and holidays- Flexibility in your schedule

What You’ll Do:
As our Front Desk Supervisor, you’ll be setting the tone for an exceptional guest experience. You'll lead a team of associates, ensuring smooth day-to-day operations while delivering the genuine care and attention our guests deserve.

• Be the welcoming face — Create a friendly and efficient atmosphere for both guests and staff.
• Lead by example — Display exemplary professionalism and service that inspires your team.
• Empower the team — Train, coach, and support Guest Representatives and Night Auditors.
• Take charge — Act as Manager on Duty when needed, ensuring hotel operations run smoothly.
• Drive results — Assist with revenue management strategies and produce accurate financial reports.
• Keep it consistent — Ensure company policies, procedures, and brand standards are upheld.
• Prioritize safety — Stay informed on local health and safety codes and ensure compliance.

Keywords: customer service, receptionist, administrative, front desk, front desk supervisor

Requirements

* Minimum 1-2 years hotel front desk experience required *

• Excellent communication skills, both written and oral, to communicate with guests, potential guests, and fellow employees
• Comfortable with hotel computer reservation systems- Marriott & Fosse knowledge a PLUS
• Ability to teach adult learners
• Available to work a flexible schedule ( Nights & weekends )

Benefits

• Full Time Benefits: Health & Dental, PTO & 401K
• Brand Wide Hotel Room Discounts
• Company Wide Hotel Room Discount Program
• Annual Review Program
• Extensive Room for Growth
• Paid Training