Director Project Management

ADP is hiring a Director of Program Management-BES. 

• Are you empathetic to client needs and inspired by transformation, impacting the lives of millions of people every day?
• Are you an inspiring leader with a proven track record of success in managing production support teams?
• Are you looking to join a dynamic, inclusive team environment with a culture of collaboration and belonging?

Well, this may be the role for you. Ready to design what's next?

In this position you will be responsible for planning, scheduling and controlling the activities of complex business projects spanning multiple organizations to ensure that project deliverables are provided on time, within budget and in accordance with specification.

Program Managers are responsible for building and maintaining productive working relationships between all Major Accounts' organizations with various levels of associates and constituencies, including Group IT, Legal, Finance. Program Managers are responsible for executing project procedures that support MAS/BES project management standards while ensuring delivery of the MAS business goals. Typically manages the integration and/or development and delivery of very large and complex deliverables directly to the Major Accounts enterprise. This position provides the primary interface between the Marketing, Finance, Sales Operations, all BES entities, IT and Field Management organizations and is accountable for managing the overall Program or collection of Projects. The Program Manager is responsible for monitoring the performance of the Project Team and its Project Managers. He/she will engage the manager of a Project Team member should a performance challenge be encountered. All cross-functional Project and Product Managers will be aligned to the Program Manager in a matrixed-management structure during the engagement, for the purpose of achieving team based goals.

The Program Manager acts as the primary contact for the Program to the Major Account's enterprise and senior management. The Program Manager must manage and provide communication to all organizations; including overall project milestones, risk, scope and expectations, project integration, budget and staffing. Additional responsibilities include monitoring performance of project team resources with respect to their assigned project activities. Responsibilities will also include contact to clients regarding pilot activities, feedback, and follow up on ADP's ability to meet success criteria of the pilot process.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.

RESPONSIBILITIES:

• Follows Program Management disciplines in the following areas: Scope Management, Schedule Management, Cost Management, Issue Management, Risk Management, Quality Management, Human Resource Management, Communication Management and Contract Management.
• Establishes, manages and publishes a comprehensive overall project plan, including the development schedule, resource requirements and integration efforts of third party products.
• Establishes project structure and staffing plans, and participates in staffing process, which may include selection of personnel from third party vendors.
• The Program Manager is ultimately responsible for obtaining approvals on Program scope changes, escalating critical path issues and resolving team resource conflicts.
• Motivates and directs the project team; sets goals, objectives and priorities; assigns and reviews project tasks and performance on a regular basis, benchmarking against key milestone deliverables.
• May be asked to provide input into the performance reviews of team members.
• Approves additions and deletions to staff over the life of the project.
• The Program Manager is ultimately responsible for obtaining approvals on Program scope changes, escalating critical path issues and resolving team resource conflicts.
• The Program Manager establishes comprehensive cross functional written and verbal communications evaluating Program tasks, milestones, dependencies, issues and escalations.
• Includes program meetings, minutes, executive briefings and issue management tracking.
• Collaborates with cross functional Product and Project Managers on all Program management deliverables.
• Acts as primary interface with the project sponsor(s) as well as the Product Manager.