Director, Client Service - Global Events

At a Glance

MAG, a division of BDS Connected Solutions, is based in NYC and brings over 20 years of experience creating impactful campaigns for the world’s most esteemed brands. Together, we are looking to hire a Director of Client Service-Global Events to strategically manage the operation of an account and the client relationship. This role will function as a subject matter expert and client liaison with ownership of targeted prospect account to support client service efforts and business development with client wants and needs. In this role, the objective will be to exceed the client(s)’ expectation and prove consistent in-house account and service management support via solution development, financial analytics, and operational excellence. This role will work global with a top FORTUNE brand and will run programs globally. Must possess exceptional and proven experience across culture communication, executive presence, and retail project and event management.

 

This is remote position with required travel. Candidates located on the West Coast are strongly encouraged to apply!

Overview

WHAT WE OFFER

• Pay Range: $105,000-$125,000/year + bonus potential
• Weekly pay schedule
• Health and wellness benefits plans  
• Flexible vacation and holiday policies 
• Paid parental leave  
• 401(k) with employer matching  
• Technology allowance
• Referral bonus 
• Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs 
• Opportunity to work with a growing company that actively rewards and promotes its employees 

 

WHAT YOU'LL DO 

• Results: Direct successful operations of the program including execution and strategic deployment; drive results to meet client needs; meet program key performance indicators and analyze the tactics via solution development to ensure results are meeting and exceeding goals.
• Strategy: Develop strategic direction to achieve the client’s goals and the BDS operations tactical strategy; strategize added value programs to help the client achieve their goals and objectives through understanding the strategic direction and vision of the client and deliver the tactics and execution of the vision.
• Relationships and Communication: Own and develop the best relationship with the client; oversee communications and interface with the client, cultivate client relations, and manage expectations; anticipate client needs, respond with solutions, and provide industry knowledge-based client recommendations that add value. Drive the responsiveness to the client(s) of the entire BDS Account Management team and the Company as a whole.
• Financials: Oversee account budget, internal billings, and monthly P&L by job and department to achieve GM% goals.
• Collaboration and Influence: Partner with Client Services, Business Development, and Marketing to ensure services and solutions are developed, applied, and executed correspond with the organization’s goals, reflecting value propositions and competitive pricing. Manage and influence all local and global partners to lead exceptional results for client retention and satisfaction.
• Innovation and Thought Leadership: Encourage innovation, stay up to date with industry trends, and contribute thought leadership to drive growth and improvement in client services.
• Risk Management: Identify and mitigate potential risks and issues that could impact client relationships or program success.
• Talent Management, Development, and Succession Planning: Provide top-level team leadership, coaching, and communication to team members, select account team, and field staff, and manage the Performance Excellence process. Develop and implement plans to ensure continuity and growth of the team, including succession planning and talent development.
• Other responsibilities as requested by management.

 

WHAT YOU'LL NEED

Experience and Education

• Bachelor’s degree highly preferred; equivalent experience required.
• 5+ years of experience in managing people and building and growing a team.
• 5+ years in an account management and client relations, functioning in the leadership role.
• 8+ years of experience working in a related industry.
• Experience in account development and account strategy; preferably within the manufacturer, retail, and/or agency industry.
• Experience in the program lifecycle starting at creating strategy to the point of tactical execution.

Skills and Attributes

• Strong analytical, communication, and