Assistant Manager, RDC Operations

515 N 51st Ave Phoenix Arizona, 85043, +1 (602) 5138420

Starting Pay:

$37,551.70 Annual

 

Position Description:

Provides oversight, leadership and achievement of results for multiple Retail Donation Centers (RDC) for Goodwill of Central and Northern Arizona (GCNA). Directs all aspects of daily operations; leading the team and driving the business.  Provides leadership and general management skills for both short and long-term success. Key responsibilities include operations, financial management, human resources, and employee training & development.  Build and retain motivated high performing teams through effective leadership of line management.

Essential Duties and Responsibilities:

Financial – Sustains growth through financial stewardship & fiscal responsibility.

• Executes operations plan to achieve required targeted growth in daily, monthly, quarterly, and yearly goals for Retail Donation Center’s (RDC’s).
• Ensures payroll costs and operating costs are managed to budget.

Customer & Community – Collaborates with customers to understand and deliver customer’s needs & expectations.

• Ensures team members deliver excellent customer service to donors and customers.
• Works to de-escalate customer situations while finding an appropriate solution.
• Coordinates with the VP, Logistics and Salvage to analyze, identify and execute strategic goals and objectives.
• Ensures locations are clean, well-kept, and reflect the Goodwill brand appropriately.

Operational Excellence – Implements strategies to maximize resources and infrastructure.

• Maintains the day-to-day operations of multiple RDC sites including managing and meeting employee and customer needs.
• Ensures that team members are operating per company standards and procedures relating to Security, Health and Safety; influences any changes necessary to meet statutory requirements, ensuring minimum risk to team members and the business.
• Partners with support areas (Asset Protection, Human Resources, Safety, Finance, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations.

Team Goodwill – Promotes a culture that embraces growth & development to meet the needs of our team.

• Ensures that RDC Team Members are well-trained and fulfill their duties and responsibilities.
• Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of RDC team members.
• Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
• Plays critical role in driving company culture change efforts and change management processes.
• Performs other related duties, as assigned.

Minimum Qualifications (Education, Experience, Skills):

• High School Diploma or GED equivalent required
• 3+ years supervisory experience required
• Ability to speak and read English proficiently
• Must be at least 18 years of age or older
• Proficient in Microsoft Office Suite
• Valid Arizona drivers' license and clean MVR
• Ability to pass a background check and drug screen, where applicable for position

Reasonable Accommodation Statement:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays
• These are just a few highlights of our key benefit offerings!

Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued