Customer Success Manager

<p>Customer Success Managers connect our most strategic clients to LSEG Data &amp; Feeds solutions. This specialist plays a meaningful role in ensuring our customers extract the full power of LSEG by discovering and implementing workflow solutions while providing guidance throughout the customer’s journey. </p><p>The role is responsible for successful adoption and expansion of the LSEG within their accounts.</p><p>Equal parts trusted adviser and roadmap architect, the CSM collaboratively engages with key business decision makers, assists in reducing competitive risk, and finds opportunities in their accounts. Through increasing customer satisfaction and adoption, create the conditions for optimal renewal and upsell growth potential.</p><p></p><p>Role Overview:</p><p>· Clearly define business outcomes and success plans to capture and track customer objectives, milestones, risks, and success metrics.</p><p>· Educate customers on how to use our enterprise platforms, content, and technologies tailored to use-case needs.</p><p>· Monitor usage, account health, and growth opportunities to create actionable insights and strategically pivot as necessary.</p><p>· Seek out organic business expansion opportunities (up-sell / cross-sell) in collaboration with Refinitiv business development partners.</p><p>·Ensure customers derive maximum from Refinitiv services and solutions, using the full extent of their licenses/contracts.</p><p>· Build, maintain and use strong relationships with business decision makers and users within each account to gather customer intelligence and influence adoption.</p><p></p><p>What do you need to bring:</p><p>· Looking for experience in customer relationship roles.<br/>· The ability and desire to connect and collaborate with people and build relationships.</p><p>· Confidence to engage with a wide range of roles from enthusiasts to c-Level executives.</p><p>· Keen interest in financial markets and related solutions.</p><p>· Interest in or experience with cloud technologies, APIs, coding and/or open source technology.</p><p>·  Fluent English and some command of the Swedish language, both. Any other languages are a bonus.</p><p>· Ability to travel to customer sites when required.</p><p></p><p></p><p>LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.</p><p></p><p>Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.</p><p></p><p>Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.</p><p></p><p>LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.</p><p></p><p>We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.</p><p></p><p>Please take a moment to read this <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.lseg.com%2Fsites%2Fdefault%2Ffiles%2Fcontent%2Fdocuments%2FGlobal%2520Applicant%2520Privacy%2520Policy%2520Feb%25202021.pdf&amp;data=04%7C01%7Cbhavya.rajesh%40refinitiv.com%7C5998c534e4414d538b5008d96d2cce9f%7C71ad2f6261e244fc9e8586c2827f6de9%7C0%7C0%7C637660862381807924%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=KNe8LDcvFq66PIokaU7tNfyhLvAiP3WD53PKkQew8pI%3D&amp;reserved=0" rel="noopener noreferrer" target="_blank">privacy notice</a> carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, <u><a href="https://nam12.safelinks.protection.outlook.com