Assistant Director of Student Success

Position Title: Assisstant Director of Student Success 
Department: Student Success 
Reports to: Associate Dean of Student Success and Pathways
FLSA Status: Exempt 
Position Type: Full-time (.91 FTE) 

Position Summary 

The Assistant Director of Student Success is an 11-month position that provides strategic leadership, operational oversight, and collaborative partnership to advance student retention, persistence, and holistic academic support. This role supervises the Academic Counseling team, manages core budgets, facilitates department curriculum, teaches Student Success courses, oversees the academic standing processes, and supports campuswide coordinated care initiatives. The Assistant Director plays a critical role in ensuring that students—especially those on academic probation, first generation students, and students seeking academic support— learn, persist, and graduate at Calvin University. 

Key Responsibilities 

Leadership & Supervision 

• Provide direct supervision, coaching, and performance evaluation for five Academic Counselors to foster a collaborative, student-centered team.  

• Provide training, professional development, and ongoing support for advising and success initiatives. 

Budget & Resource Management 

• Manage Student Success operating budgets. 

• Monitor expenditures, forecast needs, ensure compliance with institutional policies, and support strategic resource allocation. 

Coordinated Care & Campus Collaboration 

• Collaborate with partners in the Coordinated Care Network (academic departments, student life, success programs, faculty, and parents) to implement proactive and reactive success initiatives. 

• Coordinate office functions with TRIO and Disability Services. 

Academic Standing & Caseload Oversight 

• Oversee processes, communications, and interventions for students on academic warning and probation. 

• Develop and assess programs that support students in academic recovery and transition back to good standing. 

Systems & Workflow Management 

• Manage and optimize academic student support queues in Salesforce, ensuring timely case assignment, tracking, and resolution. 

• Use data to monitor trends, improve workflows, and inform strategic decision making. 

Teaching and Curriculum 

• Teach 8 credits each year of Student Success or Community and Commitments coursework.