Community Sales Manager

Description

Summit Broadband is a leading fiber-optics telecommunications provider in Central and Southwest Florida, providing voice, video, data, and high-speed internet services to commercial and residential customers.  We are an organization that values each employee’s contributions and encourages everyone to share their ideas.  Standing out in the industry by providing superior products and exceptional customer service, this growing and dynamic high-tech company is seeking a Community Sales Manager to join our team.

Job Title: Community Sales Manager 

Report to: VP, Residential Sales

Status: Full Time/Exempt 

Location: Central Florida, Tampa, or Southwest Florida

Position Summary

Summit Broadband’s Community Sales Manager will be responsible for increasing subscribers and product penetration in assigned multi-dwelling (MDU) or gated community properties through the development and implementation of programs and strategies to maximize market share. They will develop strong relationships with property management driving the sale and retention of Summit Broadband customers. They will be responsible for reporting ongoing sales support to assigned MDU or gated community properties as well as coordinating and collaborating with Summit Broadband departments and teammates to deliver best-in-class service to the properties served. The Community Sales Manager will have the opportunity to learn and effectively utilize advanced knowledge of Summit Broadbands products and services and develop their sales process experience to maximize sales. 

Job Description

Core Responsibilities

• Meets and exceeds sales goals including net subscriber improvement and penetration targets.
• Calls on and visits all properties on a regular and consistent basis developing strong working relationships with property      management and leasing staff.
• Manages and attends frequent on-site events to generate subscriber growth. 
• Proactively follows-up with customer and property staff as appropriate regarding sales, product, technical, or customer care issues. Leads fast resolution of product and customer care issues across customer care, billing, and technical support as a single      point of contact.
• Coordinates with the marketing department utilizing social media, direct mail, collateral, and other programs to generate      customers awareness within properties.
• Maintains regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s), and overtime as necessary.
• Follow through on property management, board members, and/or customer and client requests or inquiries concerning services, products, billing, equipment, claims. Work with other departments to resolve reported problems in a timely manner.
• Leverages the net-promoter system (NPS) to aggregate customer feedback (verbatim) and implement changes to improve the customer experience for property managers, HOA, and Tenants.  
• Proficiently utilize  internal systems to initiate and complete service orders and efficiently manage property requests.
• Maintain proper documentation in customer files and computerized records.
• Acquire sufficient knowledge of each property assigned to support business development and increase monthly recurring revenue.
• Practice organizational and time management skills including prioritization and requesting  additional work when appropriate.
• Requires travel up to 40% of the scheduled workweek throughout Southwest, Central and West Florida. May vary, depending on business needs.
• Additional duties as assigned.

Basic Qualifications

Qualifications to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the competencies, knowledge, skill, and/or ability required.

 Competencies

 To perform the job successfully, an individual should demonstrate the following competencies:

 • Passion – full commitment to delivering the best internal/external customer experience
• Customer Focus - a customer advocate that sets high standards for customer service, is attentive to customer needs/wants, and provides appropriate resolutions to customer requests
• Team Effectiveness - Ability to work and interact with a team to accomplish group goals
• Relationship Builder – Aptitude to create and maintain meaningful connections with customers and peers 

• Adaptability/flexibility – Understanding of and alignment with the demands of a changing, fast-paced work environment
• Stress tolerance – Maintain emotional resi