Director, NetSuite

Job Summary:

The Director, NetSuite conducts discovery, requirements gathering, process documentation, configuration, and implementation management of ERP (Enterprise Resource Planning), CRM (Customer Relationship Management), and other related business applications functioning as a key resource for our clients spanning, finance, product distribution, manufacturing, job costing, field service, sales, marketing, service, and reporting.

Job Duties:

• Strategy, Requirements & Selection: Participates in defining needs for existing and new EBA solutions
  • Documents existing enterprise business applications, related business processes, and personas impacted
  • Identifies existing inefficiencies, potential improvement opportunities, and critical differentiating business requirements
  • Envisions and develops representations of recommended future state options for evaluation by clients
  • Understands related security structures and best practices
  • Designs and develops scorecards for evaluation of candidate business applications
  • Creates dashboard presentations of quantitative and qualitative scoring of candidate options
  • Supports Technical Leads, Developers and Managers by providing functional clarifications and setting expectations with team and client
• Solution Functional Design: Performs functional (business process) solution design in business applications (ERP, CRM, & related) contexts, to provide maximized business value and deliver strong business agility while meeting applicable requirements and constraints
• Consulting: Gains a robust understanding of client needs, analyzes best practices, and plays an integral part in defining and proposing business value solutions that meet or exceed client expectations
• Program & Project Management: Supports, and manages aspects of business applications implementations
  • Documents and maintains project milestones, phases, elements, and budget
  • Monitors project progress by tracking risks, actions, issues, decisions, and other activities
  • Develops references for users by writing and maintaining user documentation; providing help desk support; training users
• Implementation and Support: Provides functional support of EBA solutions and related technologies
  • Manages and resolves issues, defects, and change requests
  • Manages and performs systems configuration tasks (but not coding/development) for process workstreams as directed
  • Provide on-going support during project implementations and post-go-live support
  • Responsible for configuration of solution based on requirements
• Business Development and Account Management
  • Identifies new business development opportunities
  • Leads and supports scoping and estimating of new opportunities
  • Serves as escalation contact for client satisfaction and delivery issues
  • Co-owns client relationship management
• Organizational Leadership
  • Participates in practice leadership and best practices definition
  • Supports new go-to-market service offerings
  • Defines new delivery capabilities and associated templates and accelerators
  • Participates in practice recruiting
  • Defines supporting learning and development frameworks
  • Serves as mentor, manager, and career coach for EBA team members
• Fosters a positive demeanor, learning attitude and client service mentality with the team
• Travel – up to 25%, as needed
• Other duties as required

Supervisory Responsibilities:

• Owns and drives completion of key workstreams as directed by project leaders
• Manages project workstreams as directed
• Mentors and develops entry level consultants and senior consultants

Qualifications, Knowledge, Skills, and Abilities:

Education:

• Bachelor’s degree, required

Experience:

• Ten (10) or more years of business process analy