Business Support Analyst - Sales Operations & Enablement

Company Description

Why Wellmark: We are a mutual insurance company owned by our policy holders across Iowa and South Dakota, and we’ve built our reputation on over 80 years’ worth of trust. We are not motivated by profits. We are motivated by the well-being of our friends, family, and neighbors–our members. If you’re passionate about joining an organization working hard to put its members first, to provide best-in-class service, and one that is committed to sustainability and innovation, consider applying today! 

Learn more about our unique benefit offerings here. 

Job Description

As a Business Support Analyst on Wellmark's Sales Operations and Enablement team, you will serve as a key member of the team, supporting the applications and systems that enable Wellmark's sales organization and external producer partners to successfully sell, renew, and manage business. In this role, you will act as the bridge between business stakeholders, technology teams, and vendor partners, providing day-to-day production support, troubleshooting system issues, and helping prioritize solutions that improve the user experience. You will support critical sales platforms, largely those systems used by Wellmark’s agents and consultants, while analyzing production trends, coordinating testing activities, documenting business requirements, and ensuring timely communication of issue resolutions. Success in this role requires balancing operational support with continuous improvement efforts to help deliver efficient, reliable, and innovative sales technology solutions. 

We are seeking a curious, analytical problem solver who enjoys understanding how systems work and translating business needs into effective solutions. The ideal candidate has experience supporting business applications, gathering and validating requirements, performing user acceptance testing, and collaborating across technical and non-technical teams. You excel at investigating issues, identifying root causes, and determining whether challenges can be solved through process improvements, training, or technology enhancements. Strong communication skills, attention to detail, and the ability to manage competing priorities are essential. Experience working with sales, customer-facing, or vendor-supported systems is valuable, as is an aptitude for learning new technologies and adapting to evolving tools, including AI-enabled solutions that enhance user experiences and data-driven decision-making. Most importantly, we're looking for someone who thrives in a collaborative environment, builds strong relationships, and brings a continuous improvement mindset to everything they do. 

Qualifications

Required:

• Associate's degree or direct and applicable work experience.
• Minimum of 2 years of business analysis or related experience, including exposure to data flow diagrams, requirement specifications, user case scenarios, and user acceptance testing (UAT). Must demonstrate ability to understand complex systems in order to develop test cases and coordinate appropriate testing.
• Effective communication skills with the ability to articulate complex information to diverse internal and external audiences.
• Ability to work with and coordinate vendor responsibilities including regular conference call meetings, discussions, and presentations.
• Strong critical thinking and problem-solving skills. Ability to analyze information and evaluate complex workflows, data, and systems. Strong attention to detail.
• Ability to identify issues or inconsistencies; obtains relevant information, relates and compares data from different sources and identifies alternative solutions.
• Familiarity with regulatory standards, accreditation standards, or guidelines including interpretation of technical specifications for data file and system upgrades.
• Self-starter with effective time management skills and the ability to organize and prioritize competing projects or tasks. Ability to learn and grow through the mentorship and coaching of experienced team members. Flexible and adaptable to change.
• Collaborative approach to work and projects with ability to partner with different business and technical areas of the company.
• Proficiency with Microsoft Office, especially Excel. Technical aptitude to learn new software quickly.

Additional Information

a. Support one or more applications and/or systems of low to moderate complexity that align to the sales team.

b. Analyze, define, and validate business requirements for necessary system modifications, enhancements, upgrades, etc.

c. Analyze and troubleshoot system/application issues of low to moderate complexity and their business impact.

d. Seek to understand issues' root cause; coor