Manager, HR Shared Services-Employee Relations

AAA Club Alliance is hiring for an Employee Relations Manager to join our HR Shared Services team! The Employee Relations Manager provides day-to-day management of HR Shared Service Center Specialists supporting Employee Relations operations. This role is accountable for assisting the Specialists with difficult and/or escalated issues as needed and providing answers resulting in timely resolution of cases.

What We Offer:

As part of our team, you’ll enjoy a total rewards package designed to support your well-being, growth, and work-life balance. Our package includes:

• Competitive annual salary; the starting base compensation for this position is: $89,578-133,177*

• Annual Bonus + Annual Merit Increase Eligibility

• Hybrid schedule (3 days on-site weekly)

• Comprehensive health benefits package

• 3+ weeks of paid time off accrued during your first year

• 401(K) plan with company match up to 7%

• Professional development opportunities and tuition reimbursement

• Paid time off to volunteer & company-sponsored volunteer events throughout the year

• Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, Life Insurance and Short Term/Long Term Disability

* The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.

What You'll Do:

• Resolves difficult/escalated employee relations issues and leave of absence cases; provides direction and recommendations to all levels of leadership, ensuring fairness and consistency of policy and practice.
• Oversees and coordinates the services and operations of the team, ensuring compliance with all AAA Club Alliance policies, procedures, regulations and standards of practice.
• Monitors, measures and ensures adherence to established work processes, quality standards and customer service level agreements.
• Provides consultation to managers on policies and compliance regarding employment-related matters.
• Investigates and resolves employee complaints, issues, and concerns regarding employment practices originating from Shared Services hotline and other sources.
• Conducts interviews and prepares relevant documentation using investigation guidelines.
• Recommends appropriate resolution of complaints, develops action plans and follows up to ensure completion.
• Interacts with internal (COs, Field HR) resources to acquire needed information to lead work to completion.
• Coordinates all Accommodation requests to include general administration, interactive process, and compliance with all related policies and employment laws.
• Reviews dashboard metrics daily to optimize efficiency and ensure work is completed in accordance with service level agreements (SLAs)
• Provides reports to Field HR and COE’s to be used in solving people related business challenges and HR strategy.
• Performs human resources responsibilities for staff which include interviewing and selection of new employees, staff development, performance evaluations, corrective actions, terminations and overall Associate engagement.
• Participates on Human Resources and/or company-wide project teams.
• Other duties as assigned.

Minimum Qualifications:

• Bachelor’s degree in HR; equivalent experience may be considered in lieu of degree
• PHR or SPHR preferred
• 8 + years of experience in employee relations and/or leave of absence
• 3+ years of supervisory/management experience
• Workday experience preferred
• Strong written and verbal communication skills; able to communicate with tact and diplomacy
• Ability to influence others on policies, practices, and procedure
• Effective at capturing and synthesizing information from multiple parties
• Solid understanding of employment laws
• Ability to handle sensitive and highly personal information daily and maintain confidentiality in a mature and insightful manner
• Exercise sound judgement and make decisions in a fair and consistent manner
• Ability to handle stressful situations with grace and diplomacy and remain neutral in difficult associate relations issues
• Demonstrated experience working across multiple states
• Proficient in Microsoft Office and experience with case management technology preferred

Full time Associates are offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options
• Up to 2 weeks Pa