Senior UX Researcher - Digital Experience (Corporate and Institutional Banking)

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

At U.S. Bank, we deliver digital experiences grounded in deep user insight and measurable business impact. We are seeking a UX Researcher to support Corporate and Institutional Banking digital initiatives, partnering across product, design, and business teams to inform decisions and drive meaningful outcomes.

This role is focused on discovery, problem framing, and insight generation in complex environments. You will be responsible for leading research that connects user behavior to business priorities, ensuring that insights are not only uncovered, but acted upon.

You will play a key role in strengthening how research informs digital decision-making, bringing clarity to ambiguity, influencing direction, and embedding user-centered thinking into product development. As a recognized UX research subject matter expert, you will help shape research strategy across a portfolio of digital products, influence prioritization and investment decisions through user-centered insights, and advance research practices that improve consistency, quality, and impact across teams.

What You'll Do

• Lead end-to-end UX research and discovery efforts that align to business and product objectives
• Partner with product managers, designers, and business stakeholders to define problems, shape research strategies, and guide decisions
• Drive UX research strategy across multiple products and initiatives, ensuring research efforts align with business priorities and customer needs
• Select and apply appropriate research methodologies based on context, constraints, and desired outcomes
• Conduct qualitative and exploratory research, including stakeholder interviews, journey mapping, and synthesis of complex inputs
• Translate findings into clear, actionable insights that directly inform product direction and business strategy
• Present insights in a structured, outcome-oriented way for both technical and non-technical audiences
• Identify opportunities to improve digital experiences and support the definition of future-state strategies
• Build strong cross-functional partnerships, positioning research as a critical input to decision-making
• Influence product and business leaders by translating research insights into recommendations that inform digital investment and prioritization decisions
• Establish and advance UX research standards, frameworks, and best practices that improve the quality and consistency of research outcomes
• Mentor and provide guidance to junior researchers, supporting their growth and development within the practice
• Contribute to consistent research practices, improving quality, clarity, and repeatability across work

What Sets This Role Apart

• Direct influence on digital experiences supporting Corporate and Institutional Banking clients
• High visibility across product, design, and business stakeholders
• Opportunity to shape how research informs decisions, not just execute studies
• Environment that requires thoughtful judgment, balancing rigor, speed, and practicality

Who You Are

• A researcher first, focused on understanding behavior, uncovering insights, and driving decisions
• Able to operate effectively in complex, ambiguous environments where problems are not pre-defined
• Comfortable selecting and adapting research approaches rather than relying on predefined methods
• Strong communicator who connects research findings to business outcomes
• Demonstrates sound judgment in balancing methodological rigor with real-world constraints
• Collaborative partner who works effectively across functions and disciplines

Basic Qualifications

• Bachelor’s degree, with an emphasis on UX, design research, psychology, social science or another relevant field preferred, or equivalent experience
• Six to Eight years of UX design research experience

Preferred Qualifications

• Recognized UX research subject matter expert with a demonstrated ability to influence product strategy and business decision-making
• Experience driving research strategy across multiple products, programs, or business domains
• Experience establishing, scaling, or improving UX res