Channel Sales Representative (Broker Manager)

Company :

Highmark Inc.

Job Description : 

JOB SUMMARY  

This job collaborates with clients to drive channel sales (i.e. agents, exchanges, FMOs, telesales, etc.) through prospecting and existing business all while ensuring positive relationships are maintained. Assists in the preparation of reports, meeting materials and/or sales collateral, pre and post AEP.  Evaluates, recommends and implements processes to ensure that sales objectives are met. Serves as the primary contact between clients and the Organization's internal departments for problem resolution including but not limited to compliance concerns and driving corrective action plans in response to allegations.

The territory for this role is Southeastern PA and DE. The ideal candidate must reside in that location.

ESSENTIAL RESPONSIBILITIES

• Drive sales through one or more channel.  Review new products, services, capabilities, and technologies with the client to ensure retention, profitability and growth of existing business.  Develop, implement and execute business plans and metrics for retaining and growing membership, enhancing profitability (contribution margin), and processes around client's strategic planning. 
• Develop sales solutions that appropriately consider political drivers, competitive circumstances, constraints and probable consequences.
• Conduct routine service calls and function as the primary client contact for strategic planning and consultation. Support clients throughout the relationship by advocating for escalated services issues in a timely and professional manner; taking responsibility for client satisfaction and loyalty.
• Effectively provide Exchanges, FMO or Agent product and sales training.
• Participate when appropriate in ride-a-longs, in-home meetings and group meetings to help coach agents and ensure compliance.
• Other duties as assigned or requested.

EDUCATION

Required

• Bachelor’s Degree in Business, Health Care Administration or related field

Substitutions

• 6 years of progressive, related experience in lieu of a Bachelors degree

Preferred

• None

EXPERIENCE

Required

• None

Preferred

• Experience in Healthcare, Insurance or Sales
• Experience managing a broker distribution channel
• Experience working with Exchanges
• Understanding of Medicare products and associated compliance guidelines

LICENSES OR CERTIFICATIONS

Required

• State specific Insurance Sales License’s for applicable product lines are required or must be obtained within 45 days of hire.

Preferred

• None

SKILLS

• Knowledge of Medicare Marketing Guidelines
• Knowledge of insurance products and terminology
• Ability to speak publicly and extemporaneously on a variety of subjects
• Presentation, communication and negotiation skills
• Strong organizational skills and the ability to meet deadlines
• Ability to execute projects and work plans
• Creativity and Innovation
• Persistence & Resilience
• Problem Solving
• Sales Experience
• Influence

Language (other than English)

None

Travel Requirement

25% - 50%

PHYSICAL. MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-Based

Teaches/trains others regularly