Head of Sales Operations

Job Description:

Head of Sales Operations

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come intern with Pattern to learn, grow, and use your skills to push one of the fastest-growing companies in the US to the top of the list!

Pattern is the premier partner for global ecommerce acceleration and is headquartered in the United States, Utah's Silicon Slopes tech hub—with offices in Asia, Australia, Europe, the Middle East, and North America. Valued at $2 billion, Pattern has been named one of the fastest growing tech companies in North America by Deloitte and one of best-led companies in America by Inc. More than 150 global brands like Nestle, Sylvania, Kong, Panasonic, Sorel, and Pandora rely—rely on Pattern's global ecommerce acceleration platform to scale their business around the world.  We place employee experience at the center of our business model and have been recognized as one of America's Most Loved Workplaces®.

We need a Head of Sales Operations to fully own our sales tech stack, drive visibility into our sales funnel, provide solutions for sales enablement, surface data to understand our ROI on sales & marketing activities, and help us to accelerate our sales velocity. This is a full-time role and will work an in-office schedule from Lehi, Utah.

Frequently Asked Questions

What is a day in the life of a Head of Sales Operations?

• Responsible for management of Salesforce platforms, overseeing architectural design, and providing architectural guidance for solution delivery projects

  • Own the training and development of SF end users to improve adoption allowing the business to fully leverage the Salesforce product suites

  • Providing technical guidance on architectural solutions within the Salesforce environment and third party software

  • Designing workflow automation with business owners

  • Lead Salesforce governance plan and product roadmap

  • Support configuration in Salesforce - including but not limited to creating custom objects, fields, validation/workflow rules, flows, data clean up, creating users, profiles, and roles

  • Develop Salesforce Org strategy to manage existing org across departments

• Proactively coordinate with various stakeholders (domestically & internationally) to prioritize projects and communicate changes to those stakeholders

• Fully own & manage the sales tech stack (supporting how it integrates with marketing tech), ensuring that we are getting the best return out of our investment, e.g. monitoring usage, managing integrations, etc.

  • Manage budget in conjunction with sales leadership

  • Provide technical and architectural leadership for SalesForce applications, platforms, middleware, 3rd party services, and databases

  • Identify and recommend third-party products/applications and determine when it is appropriate to enhance our Salesforce experience

• Build and maintain territories to support a growing sales team; build efficiencies and automation into the account assignment for these territories

• Build and maintain reporting that gives leadership full visibility into conversion across our funnel, including multi-touch attribution that will help to drive more intelligent investment decisions

• Evaluate and integrate tools that support our sales enablement efforts

• Partner with IT team in implementing process changes to ensure compliance with privacy policies, security audits and certifications

• Build and maintain sales compensation plans; coordinate with Finance to provide reporting for these to all commissioned employees

What will I need to thrive in this role?

• 5-7 years experience in Sales Operations, Salesforce administration

• Leadership experience is highly preferred, but not required 

• Experience working with senior management and end users to translate business requirements into well-architected solutions using the Salesforce platform and products

• Demonstrating proficiency in IT areas of analytical thinking and innovation and a successful track record in strategy development and execution.

• Proven track record in maintaining integrity, accountability, transparency and quality in governance, performance and reporting activities

• Salesforce Admin o