Medical Records Coordinator - Hospice

Description

Who We Are: Founded by nurses and driven by true empathy for our patients. We offer a holistic approach to hospice care focusing on preserving dignity, offering spiritual and emotional support as well as ensuring pain management and overall comfort. Providing this support in the familiarity of one's home is vital to ensuring patients and their families can focus on cherishing their time together. 

Because of our strong core values and exceptional service, HealthFlex has been awarded:

• “Home Care EliteTop 500 Agency”
• “Best & Brightest Companies to Work For Bay Area”
• “SF Business Times Fast 100 & Top Women Owned Business”
• Five Star Rated Quality Outcomes
• 4.7 Glassdoor rating and 92% CEO approval

Benefits of joining our team:

• Strong market competitive compensation plans
• Medical, Dental and Vision Coverage 
• Choice of 9 medical plans, including two at 100% coverage
• Retirement matching up to 4% after 90 days of employment
• Competitive paid vacation, sick time and holiday pay
• Options for FSA and HSA, Dependent Care, Commuter Benefits
• Life Insurance
• Employee Discount Program
• Gym Reimbursement Program

Position Summary:

This Hospice Medical Records Coordinator is responsible for the coordination of patient records and patient care under the direction of the Hospice Administrator, including answering the phones, faxing, mailing, and ordering. This position is expected to be able to back up the intake function and scheduling function while working collaboratively with the other coordinators in the office.

Responsibilities: 

• Maintain a current patient roster with necessary information.
• Update/Maintain patient records, i.e. physician orders, documents, etc. (EMR)
• Assist in relaying messages to field staff, office staff and community liaisons, gives and takes reports as needed.
• Assist in coordinating services provided to patients.
• Perform other duties as assigned by the DPCS/Admin/SDH
• Sending out and receiving MD orders, CTI’s, Death worksheets, processing of Hospice documentation as needed, etc.
• Assistance with Supply ordering/management
• Creation of Admission Packets
• Maintaining/Assisting with Hospice Office functions
• Utilization of Tiger Text, Google Chat and Email as appropriate

Will be crossed trained to perform intake and scheduling duties including:

• Preparing weekly schedule for field staff and provides copies for distribution
• Control and monitor schedule changes
• Entering Referrals into Kinnser
• Entering Referrals into Salesforce
• Running Eligibility for patient insurance
• Coordinating Admission
• Assisting with DME order

Pay Range: $20.00-$25.00/hr  Compensation is determined by the following factors; experience, knowledge, skills, location, as well as internal equity and alignment with market data.

Requirements

• Minimum 2 years of customer service experience, preferably in a health care setting, required. 
• Good knowledge and understanding of Customer Service and business/operating processes and procedures, as well as prior experience with administrative, business or office management required. 
• Excellent oral/written/interpersonal communication skills required.
• Critical thinking and retention, organizational ability and flexibility. 
• Proficient with personal computers, including Microsoft Windows: Word and Excel required. 
• Ability to multi-task in a fast-paced environment required. 
• Knowledge of Healthcare administration/terminology preferred.  
• Bachelor's Degree in Communications, English, Public Relations, Health Care or related field, or the equivalent preferred .  
• Office hours Monday-Friday 9am-5pm