Design Engineer III - Optical

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Our Design & Implementation Engineer III position is responsible for performing simple to complex and diverse circuit design activities. Responsible for managing the network design assignments and reject resolution, and is responsible to effectively communicate with internal order management personnel and various internal teams on the progress of the order fulfillment. Our Design & Implementation Engineer III is responsible for meeting/exceeding daily and weekly performance targets. Our Design & Implementation Engineer III is also responsible to assist other team members and assist Management with training needs and peer to peer mentoring.

Scope

Works under general supervision both individually and within a team environment.  Work is often complex, requiring logical application of knowledge and experience. No direct supervisory responsibility. Performs work in a semi-structured environment. This position may have a significant impact on short and long-term customer satisfaction and a direct impact on future revenues.  

Responsibilities:

• Responsible for design planning, record creation and order fulfillment of Zayo’s products throughout all Market Areas with a primary focus on design of Zayo’s growth products.  

• General understanding of network QOS, IP routing, Ethernet switching (including 802.11q, 802.11p, 802.3af), and packet and waves tagging mechanisms.

• Work with Service Activation and Field Technicians when issues arise during pre-build and customer turn up activities. Also helps troubleshoot post installation tickets when necessary to fulfill customer expectations.

• Design & Implementation Engineer III may involve Project Management verbal assistance for complex customer orders and projects calls. 

• Design & Implementation Engineer III designs complex circuits to interface with other carriers or customer solutions.  

• Design & Implementation Engineer III provides direction in the circuit design function of the Engineering Department for orders with transport and facilities required to meet identified circuit requirements.

• Review orders for technical correctness and clarifies any design related items back to the responsible departments.

• Maintain specific customer commitments and deadlines in the Zayo Salesforce and MSS database. Provide order status updates on the order when necessary for the Project Management groups. Maintain specific customer commitments and deadlines in the salesforce database.

• Correct and update orders as necessary. Tracks assigned orders to ensure they are being coordinated in a timely manner. 

• May participate in the development and implementation of engineering standards and procedures.

• Provide support to field operations to resolve complex circuit provisioning problems; review and verify complex technical data in an effort to resolve service or order issues.  

• Track the installation of circuits to ensure orders are completed within established guidelines.  Update and corrects orders when necessary.  

• Exercise interpersonal skills in working with both internal and external customers.

• Perform other related duties or projects as assigned.

• Manage workload to identify critical issues and prioritize those items that must be completed

• Work around obstacles and roadblocks within carriers to obtain the priority required by Zayo to meet required due dates.  Show initiative in getting work done.

• Participate in operations-related projects, as needed.

• Support manager during customer or network escalations as requested.

• Perform other miscellaneous duties, including staying abreast of technology and network solutions