Retail Customer Service Officer

General information

Press space or enter keys to toggle section visibility

Name Retail Customer Service Officer Site / Location Sutherland Post Office Ref # 12381863 Entity Australia Post Opening Date 21-Apr-2026 Suburb Sutherland State New South Wales Work Type Fixed Term Part Time Weekly Hours 20 Length of Assignment 17 months

Description & Requirements

Press space or enter keys to toggle section visibility

Help us deliver like never before  Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. 

This role is working 20 hours per week from 10:30am to 2:30pm, Monday to Friday on a 17 month contract.

About the opportunityAs our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.  

You'll be

• Performing customer sales and service transactions with customers. 
• Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS). 
• Conducting and processing a number of identity services transactions, including Australian Passport Interviews. 
• Promoting our products and services through