Director, Client Engagement

Who We Are

NFP, an Aon Company, is a multi-year Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.

This is a hybrid position with in-office flexibility 2-3 days a week.

Summary: The Director of Client Engagements oversees the planning, execution, and governance of multiple client-focused projects and initiatives. This role combines client relationship management with the strategic oversight of programs, ensuring that all projects align with organizational goals, deliver business value, and meet technical requirements. The director coordinates across various teams to deliver high-quality outcomes, manages project interdependencies, and ensures the efficient allocation of resources. They act as a senior escalation point for complex client issues, drive continuous improvement in program delivery, and play a key role in shaping the overall client engagement strategy.

Essential Duties and Responsibilities:

• Overseeing multiple client engagement projects and programs, ensuring alignment with the organization’s strategic objectives.
• Developing and maintaining program roadmaps, timelines, and resource plans, and managing interdependencies across projects.
• Leading the client engagement team in delivering high-impact projects, balancing scope, budget, and technical requirements.
• Establishing program governance structures, including regular status updates, risk management processes, and change control procedures.
• Serving as a senior escalation point for resolving program-level challenges and client concerns.
• Collaborating with engineering, product, and operations teams to ensure technical deliverables meet client specifications and industry standards.
• Driving continuous improvement initiatives to enhance program delivery, project management methodologies, and client satisfaction.
• Monitoring program performance metrics and implementing corrective actions to address risks and issues.
• Preparing reports for senior leadership, detailing program status, project health, budget forecasts, and key milestones.

Knowledge, Skills, and/or Abilities:

• Strong program management experience, with expertise in managing large portfolios of technical projects.
• Excellent understanding of project and program management methodologies (e.g., Agile, Scrum, Waterfall, PMBOK).
• Technical background or familiarity with software development, engineering, or IT infrastructure.
• Experience in program governance, risk management, and process improvement.
• Proficiency in program and project management tools (e.g., Jira, Asana, Microsoft Project, Smartsheet).
• Exceptional leadership and stakeholder management skills, with a proven ability to influence at all levels.

Education and/or Experience: 

• BA/BS in Business, Technology, Healthcare Administration, or a related field.
• Minimum of 5 years of experience in client program and project management, or a related role in the insurance or benefits industry.
• Certifications such as Program Management Professional (PgMP), Project Management Professional (PMP), or Agile certifications are highly desirable.

What We Offer

We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.

NFP and You... Better together!

NFP is an inclusive Equal Employment Opportunity employer.