Global Account Manager

<h2><b>Why work for us:</b></h2> <p> </p> <p><b><span><span>"With us, you can lead impactful connections with global industry leaders."</span></span></b></p> <ul> <li><span><span>At Vodafone, we’re working hard to build a better future.</span></span></li> <li><span><span>A more connected, more inclusive, and more sustainable world.</span></span></li> <li><span><span>We believe technology is only as powerful as the people using it to create a better tomorrow.</span></span><br/>  </li> </ul> <h2><b>Role Purpose</b></h2> <p> </p> <p><span><span>The overall purpose of the MNC Sales Team is to grow Vodafone’s Business across Multi-National Accounts by delivering solutions to support Vodafone Ireland achieve its ambition as a European digital leader.</span></span></p> <h2><b>Essence of Role – Key Accountabilities:</b></h2> <p> </p> <ul> <li><span><span>You will have global responsibility for the accounts you manage, which will involve leading a number of National Account Managers (NAM) in the local markets.</span></span></li> <li><span><span>MNC GAM is responsible for growing the business with strategic clients identifying opportunities and leveraging Vodafone’s market leading solutions across Mobile and Fixed Connectivity, Security, IOT and Cloud solutions.</span></span></li> <li><span><span>As the GAM you will be expected to have a detailed understanding of the customer's industry, associated business priorities which will inform future 'business outcomes focused' proposals.</span></span></li> <li><span><span>Establish strong C-Level relationships within your accounts that are HQ’ed in Ireland leveraging Vodafone Leadership team and Marketing activities accordingly. </span></span></li> <li><span><span>Understanding the account landscape and maintaining an up-to-date account plan to support the objective of identifying opportunities and target customers for Mobile and Fixed Acquisition.</span></span></li> <li><span><span>Experience in responding to RFIs/RFPs </span></span></li> <li><span><span>Lead and protect the mobile revenue while growing market share through increased mobile subscription.</span></span></li> <li><span><span>Responsible for ensuring Customer is kept informed of Vodafone Ireland and Global capability, strategy and innovation developments/investments.</span></span></li> <li><span><span>Responsible for maintaining and growing the Customer's Revenue with Vodafone (across Mobile &amp; Fixed).</span></span></li> <li><span><span>Responsible for renewing and growing Mobile business ensuring all customers are in contract, upselling Value-Added Services (VAS), and driving net new Mobile sales to drive future growth. </span></span></li> <li><span><span>Responsible to drive NPS across their Accounts, gaining insight on any detractor challenges across their Accounts and proactively sharing within Vodafone for action.</span></span></li> </ul> <h2><b></b></h2> <p> </p> <p><b><span><span>Overall responsibility</span></span></b></p> <ul> <li><span><span>Revenue retention &amp; growth (via Mobile and/or Fixed)</span></span></li> <li><span><span>Account stakeholder relationships and developing/expanding our stakeholder map</span></span></li> <li><span><span>Global Account strategy</span></span></li> <li><span><span>RFP/RFI visibility and Influence (Mobile - lead, Fixed - support Solution Sales)</span></span></li> <li><span><span>Mobile Pipeline generation and coverage</span></span></li> <li><span><span>Identification of Fixed Pipeline opportunities, working alongside Solution Sales (who lead engagement/progression of the Fixed Opportunities)</span></span></li> <li><span><span>Customer/Market analysis to identify trends and opportunities</span></span></li> <li><span><span>Shared responsibility for adoption of Vodafone products and services</span></span></li> <li><span><span>Protection of Mobile subscription base and annual growth thereof.</span></span></li> <li><span><span>Global Interlock with aligned NAMs to ensure growth of revenue within local markets</span></span></li> </ul> <h2><b>What KPIs will you be measured on:</b></h2> <p> </p> <ul> <li><span><span>Strategic alignment with C-Level executives within your accounts to uncover large strategic opportunities for Vodafone while supporting the NAMs in the day-to-day activities of running the account.</span></span></li> <li><span><span>Achieve local and global targets associated to fixed and mobile business</span></span></li> <li><span><span>Pipeline identification and growth measured weekly across fixed and mobile with expectation of 3 x cover </span></span></li> <li><span><span>Growing and Increasing Revenue across fixed and Mobile Leveraging Vodafone Senior leadership and marketing activities to expand buying centre within account base</span></span></li> <li><span><span>Act as Global escalation point for your accounts as required</span></span></li> </ul> <h2><b>We Are Looking For You, If You Have:</b></h2> <p> </p> <p><b><span><span>Essential</span></span>