Customer Operation Analyst - POS (Solventum) (m/f/x)*

Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ continues to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

As a Customer Operation Analyst - POS you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. The person hired for the position will be responsible for conditioning point of sale (POS) data from channel partners to ensure accuracy and alignment to Solventum systems of record for price, product, and customer. Work with clients and trading partners to gather requirements, define rules to build out logic, and respond to requests and questions. Person is able to deliver enhancements in the subject area including interaction with customer service/ super-users, process and system functionality.

As a Customer Operation Analyst - POS, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Taking the lead in projects aimed at automating our processes

• Actively implementing innovative solutions to enhance daily workflow

• Deciding on priorities in daily tasks within the HCBG domain

• Providing support to business professionals in developing process standards and improving customer service

Your Skills and Expertise 

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• Bachelor’s Degree with an accredited University/ College

• 1-2 years of equivalent work experience (Sales, Reporting, Finance, Customer)

• Proficiency in spoken and written English at a B2 level.

• Nice to have  experience working with specific system (SAP, Vistex)

• Good knowledge of MS Office especially excel

Additional qualifications that could help you succeed even further in this role include:

• Collaborative Team player

• Detailed oriented and enjoys working with operational processes

• Need to be capable and comfortable completing repetitive tasks in a time constrained manner

• Must be a quick learner and grab concepts quickly and be open to developing new skills

• Competent with web browsers and MS-Office (Excel)

• Excellent attention to detail

• Proactive attitude to the duties entrusted

• Analytical and meticulous approach to the tasks entrusted

• Ability to prioritize tasks

• Ability to solve problems and communicate properly

Work location: Remote

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being 

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. 

Diversity & Inclusion

(*) We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religio