Sr. Learning Experience Specialist

Expected Hourly Pay Rate:

Work where your work matters. Work at CCRC.

CCRC prides itself as a workplace of choice for passionate talent, driven by our mission to cultivate child, family and community well-being. Whether the position works directly with the public or supports our programs, every position is vital to our mission's success and reputation as a leader. We are not your typical non-profit. We are 900+ people strong and growing!

Essential Duties and Responsibilities

Please see full job description here : Sr Learning Experience Specialist Job Flyer

LMS Administration (35%)

E-Learning Design and Development (35%)

Learning Facilitation and Training Support (15%)

Non-Essential Duties and Responsibilities

Duties include tasks that are required and comprise less than 5% of daily functions for this job:

• Participate in departmental, agency and professional meetings and workgroups, as assigned.
• Completes other duties and projects assigned.

Job Specifications

Minimum Required

• Education: BA/BS in Business, Human Resources, Training, Education, Organizational Development, Communications or related field from four-year College or University or equivalent combination of education and experience.
• Experience:
  • Minimum of 5 years of experience in learning and development, instructional design, training coordination, or a closely related field. in a corporate administrative role.
  • Minimum of 3 years of experience in LMS administration, including tier 1 support and troubleshooting, plus demonstrated experience creating e-learning content using authoring tools (such as Articulate, Camtasia, or equivalent). Experience facilitating live or virtual training sessions required. Equivalent combinations of education and experience may be considered.
• Technical Requirements:
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and strong comfort with learning technology platforms, data reporting tools, and virtual facilitation tools such as Zoom or Microsoft Teams.
  • Demonstrated ability to gather, analyze, and present data using Excel and other reporting tools, including chart creation and formulas.
  • Experience with e-learning authoring tools (e.g., Articulate Storyline, Articulate Rise, Camtasia, Captivate) and multimedia production tools (e.g., SnagIt, Canva). Demonstrated ability to facilitate engaging live and virtual training sessions for varied audiences.

• Bilingual Required: n/a

• Behavioral:
  • Demonstrate effective listening, verbal, written communication skills, and ability to work with the public.
  • Must have excellent organizational and time management skills by displaying the ability to prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; develop realistic action plans and have meticulous attention to detail and knowledge of general office procedures.
  • Must demonstrate excellent customer service skills in working with external and internal customers.
  • Strong ability to think critically, solve problems creatively, and present ideas.
  • Be honest and dependable.
  • Respect and maintain the privacy and confidentiality of all staff.
  • Cooperative work, effective Organization skills and Customer Service; collaborative teamwork, accurate work product, strong problem-solving skills, and effective critical thinking. 
  • Demonstrate regular, reliable, and predictable attendance to carry out the essential functions. 
  • Ability to prioritize work effectively, multi-task, adjust to meet multiple demands; follow up with tasks through completion; ensure deadlines are met. 
  • Show ability to have flexibility, maturity of judgment, and ability to work collegially. 
  • Ability to exercise discretion, confidentiality, apply good judgment in making decisions, work independently and take initiatives. 
  • Adherence to confidentiality, including HIPAA and PHI, in accordance with Agency policy and legal requirements. 
  • Adherence to technological security in accordance with Agency policy and legal requirements. 

• Travel: Some travel/business related driving required; Travel may occur throughout CCRC’s service area within Los Angeles County and San Bernardino County. Staff members driving