Commercial Operations Specialist, Data Steward

Today, Lonza is a global leader in life sciences operating across five continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of!

The Commercial Operations Specialist at Lonza is responsible for maintaining, validating, and ensuring the integrity and accuracy of Bioscience commercial data used across multiple platforms. The role requires collaboration with internal stakeholders such as Sales, Marketing, Customer Service, IT, Commercial Operations, and Master Data to optimize data management practices and support effective operational decision-making.

The individual will serve as a key resource and point person for data stewardship and governance around LBS Accounts and Contacts. Additionally, the role is responsible for Lead Assignment rules and the overall health of our data as it relates to Lead & Opportunity Management in salesforce.com.

Key Responsibilities:

• Maintain data accuracy, integrity, and consistency across key platforms, including Salesforce (SFDC), SAP ERP, and associated commercial tools.

• Complete data quality audits, validation, and data cleansing projects to ensure accurate and reliable data sets.

• Serve as subject-matter expert on data standards, classification, and enrichment processes.

• Develop, implement, and maintain data governance policies, procedures, and standards.

• Work with IT Master Data team to ensure seamless data flow and accessibility for commercial teams, enabling data-driven decision-making.

• Develop and detail standardized procedures for Lead Assignment rules.

• Provide support and insights to Sales, Marketing, Service