Jobs and Careers

Executive Host

Wilmington, United Statesfull_timeVerifiedPosted 18 Mar 2024

About the role

JOB RESPONSIBILITIES:

Creates and ensures a fun-filled, entertaining and exciting environment with flawless delivery and execution of customer service.
Circulates throughout the area assigned, actively observing players and functioning of machines.
Reviews and evaluates customer confidential profiles to determine appropriate customer needs on a daily basis.
Responsible to develop & maintain player relationships with our casino guests.
Assists in recognizing guests and issuing of comps, as authorized.
Handles guest concerns, complaints and reports all incidents to the department management.
Responsible to book and attend VIP events.
Responsible to create incremental trips with our VIP coded customers using an event, promotion or other to drive the visit.
Responsible to have full knowledge and actively promote company marketing and promotional events, to proficiently answer guest questions.
Effectively tele-market to our VIP coded guests for the purpose of information, events, promotions or to book an event.
Possess excellent communicate skills (both written and verbal) to communicate with all guests and team members to ensure optimal guest service.
Maintain professionalism at all times when working with other team members and/or guests.
Responsible for generating a positive and friendly atmosphere with all guests by both assisting guests when called upon and generally creating an ongoing host and player relationship

JOB REQUIREMENTS:

Three (3) to Five (5) years Casino Host experience required.
Must be able to successfully complete the background check and licensing process, required by the Delaware Lottery.
Knowledge of Microsoft Windows systems required.
Act with discretion and maintain confidentiality in handling sensitive information.
Must be able to walk and stand for at least a full eight (8)-hour shift.
Must be able to lift, up to 40 lbs in weight and be able to push or pull up to 50 lbs in weight throughout shift
Ability to bend, reach, pull, push, kneel, squat and grasp as needed.
Must be able to work a flexible schedule according to business needs, including evenings, weekends and holidays.
Zone assignments covering large areas with long walking distances, Work areas could have high volumes, diverse clientele, noise, music, minimal and/or bright lighting and variation of climate control.
Ability to work in a fast paced environment and effectively communicate with guests, co-workers and management is mandatory.
Must be able to handle all types of guest related situations; relay all guest compliments and complaints to department management.

For a full list of our career opportunities, please visit www.DelawareParkCareers.com.