Senior Product Lead

Who We Are

WillowTree, a TELUS International Company, partners with the world’s leading brands to help them tackle their thorniest challenges - be it launching new digital products, delivering personalized marketing at scale, or harnessing the power of data and AI to transform their business. These mission-critical initiatives aren’t solved by a single discipline. Great digital is a team game - it requires seamlessly combining strategy, engineering, design, data science, marketing, and more. Other firms have bolted on these capabilities - as digital natives, we’ve built them into our teams from Day 1. The result? Top and bottom lines that grow, alongside our client’s capabilities. Check out how we have impacted our clients' digital portfolios over the years.

In January 2023, WillowTree was acquired by TELUS International (Symbol: TIXT).  The combined company brings an unparalleled ability to deliver seamless, trusted, digitally-enabled experiences across any channel a customer might choose - be it mobile apps, websites, voice skills, chatbots, email, service agents, or associates.

Location & Flexibility

The Senior Product Lead role will be an integral part of WillowTree's hiring success. To help retain our deep culture of collaboration both among ourselves and our stakeholders, this role will maintain an in-office presence in a hybrid capacity (Tuesdays, Wednesdays, and Thursdays) at either our Boston, MA, Charlottesville, VA, Columbus, OH, or Durham, NC office.

The Opportunity

The Senior Product Lead is a highly-autonomous role with endless opportunities to impact our teams, clients, and company. You’ll use your curiosity and expertise to understand our client’s needs and visions and to translate business requirements into actionable work for our development teams. You’ll work collaboratively with a multidisciplinary team of designers, strategists, developers, and test engineers to iteratively build products and bring those needs and visions to life.

We understand our responsibility to create a diverse, equitable, and inclusive place within the tech industry while pushing to make our industry more representative. Because of this responsibility, we need candidates who value diversity and inclusion through their work, team collaboration, or mentorship. 

Responsibilities 

• Build strong, trusting relationships with key client stakeholders, gaining credibility as a "trusted advisor"
• Lead client discussions around product vision and end-user needs
• Elicit requirements and manage complex requirement backlogs that consider multiple platforms
• Build a shared understanding of product requirements among all stakeholders (internal and external)
• Drive a strategic product roadmap that considers business value, technical lift, dependencies, and time and budget constraints
• Facilitate conversations around scope management and feature prioritization
• Collaborate with product designers to create best-in-class user experiences that are feasible and within technical constraints
• Run or assist in client journey mapping, user story mapping, and other product-oriented workshops
• Lead technical discussions with engineers to help define system architecture, and data flows to guide feature development
• Effectively leverage analytics and metrics data points to drive informed decision-making and enhance product strategies
• Analyze and interpret data to identify patterns, trends, and opportunities for product optimization and improved user experiences
• Manage and document technical dependencies and API needs
• Provide meaningful contributions to the promotion of best practices, skills development, and process improvement
• Mentor other Product Leads, informally or formally

Qualifications

• 5+ years of experience in the software development industry as a Product Manager, Product Owner, Technical Business Analyst, Requirements Manager, or related position 
• Experience working with stakeholders to elicit and define requirements for multiple platforms: iOS, Android, Web, Backend technologies, etc.
• Proven understanding of the differences in capabilities across iOS, Android, Web, and TV platforms
• Firm grasp of accessibility standards (WCAG 2.1) and their integration into product development processes for enhanced inclusivity and compliance
• Excellent interpersonal skills with the ability to communicate effectively with people of different roles and technical backgrounds
• Experience in driving product vision, go-to-market strategy, and UI/UX discussions
• Ability to quickly spin up on new technologies and understan