Senior Business Program Manager, Data Center Operations

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Senior Business Program Manager, Data Center Operations you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Business Program Execution, Evaluation, and Improvement 

• Seeks up to date information from key internal stakeholders, including new developments in interviewing techniques, adjustments to technical questions, and future improvements with the technology or processes. Incorporates any changes into course content in partnership with Global Talent Acquisition (GTA).  

• Collects and evaluates success criteria and performance metrics. 

• Complies with Interviewing SLAs (Service Level Agreements) assigned by Global Talent Acquisition (GTA).  

• Utilizes existing interviewing and hiring best practices and consistently evaluates for inefficiencies. 

• Structures skilling offers through strong technical knowledge of adult learning principles and best practices.  

• Interview candidates to determine their qualifications for a position by reviewing job requirements, necessary assessments, or other job specific requirements to in collaboration with Global Talent Acquisition (GTA) 

• Follow debriefing methods to assess candidate requirements consistently and effectively to make decisions on hiring the most qualified candidates. 

• Conduct Exit Interviews for employees leaving Microsoft. Partner with HR (Human Resources) to gather themes, insights, and lessons learned to be shared with leaders and managers. 

Training and Skilling Delivery 

• Delivers one of several single to multi-day skilling offerings or other learning experiences either in person or virtually to target audience with no supervision. 

• Focus on training courses for specific Data Center positions. 

• Engage with learners to ensure content and concepts are understood and are aligned with learner goals (e.g., internal, and external learner partnership).  

• Monitors the progress of learne