Retail Associate

Job Type Full-time, Part-time Description

 evo Purpose: 

To make life better by building community and igniting the adventurous spirit that lives within us all. evo is leading multi-channel retail brand that stands at the intersection of community, commerce, action sports and the outdoor lifestyle. This is personified by a distinctly curated product assortment and a creative approach to crafting highly differentiated customer experiences. We define success differently than most. Balancing our goals of (1) building an iconic brand and business (2) creating an extraordinary place and path for our employees and (3) leveraging our success to give back, helping to empower underprivileged children is paramount to evos success. We have a passion for community, sports and lifestyle, and a collective hunger when it comes to building a great company together.

The Job

At evo, we’re all about creating unforgettable outdoor experiences. As a Retail Associate, you’ll be the friendly expert customers turn to when they need the right gear for their next adventure—whether they’re heading to the slopes or hitting the trails. From bikes to gear, apparel, and accessories, you’ll help them find everything they need to make their outdoor experiences memorable.

You’ll provide expert advice and share your knowledge, with the goal of ensuring every guest leaves feeling confident and excited for their next adventure.

Join a team of passionate individuals who thrive on making every guest feel welcome, confident, and ready for their next ride. If you’re excited about outdoor gear and love helping others enjoy the outdoors, we’d love to have you on the evo team!

The Perks:

• Complimentary Whistler Bike Park Pass (eligibility requirements apply*)
• 40 Hours of Paid Volunteer Time
• Charitable Donation Matching Program
• Extended Medical Coverage (eligibility requirements apply*)
• Employee Discounts and access to exclusive pro deals on top brands
• Flexible Work Schedules to suit your lifestyle
• Time Together Outdoors– ride days, community events, and volunteer activities

Note: Availability of the benefits and perks may be subject to your location, tenure and employment type. The Company reserves the right to alter these benefits and perks in whole or in part at any time.

*Benefit not eligible for seasonal employees must work full-time, and meet the criteria to qualify for benefits. 

What You’ll Get To Do:

• Assist customers in finding the right products to meet their needs and deliver an exceptional in-store experience.
• Provide accurate product information and confidently answer customer questions.
• Ensure merchandise is fully stocked, well-organized, and visually appealing.
• Maintain a clean, organized shop floor and storage areas, following daily cleaning procedures.
• Report any stock discrepancies, damages, or issues to the Manager promptly.
• Uphold high standards for product quality, customer service, and health and safety at all times.
• Handle customer complaints and feedback professionally, ensuring a positive resolution.
• Process returns and refunds according to company policy.
• Support the setup and execution of in-store promotions, displays, and events.
• Complete opening and closing procedures accurately and consistently.
• Work collaboratively with the team and support other departments as needed.
• Perform additional tasks to contribute to the overall success of the store.

Requirements

What You Will Bring to the Team:

• Knowledge of bike, snow sports gear, apparel, and accessories—or a strong willingness to learn
• A positive, can-do attitude with a genuine passion for helping others
• Comfortable talking to all kinds of people and creating a welcoming, inclusive experience
• Flexible and ready to jump in wherever the team needs support
• Attention to detail and pride in keeping the store clean, organized, and running smoothly
• Calm under pressure and able to stay focused when the store gets busy
• Friendly, approachable, and always striving to make others feel valued—because being “cooler than no one” matters here
• Confident multitasker who thrives in fast-paced, high-energy environments
• Reliable, punctual, and an effective communicator
• Creative problem-solver with a strong sense of accountability
• Able to work full shifts on weekdays and weekends, with availability during most major holidays
• Previous experience in a busy retail setting is a plus

 

At evo, we are working to build and nurture a culture where equity, inclusivity, and compassion are inherent to how we operate and