Client Service Officer (357978) - Births, Deaths and Marriages

We encourage applications from Indigenous Australians, people living with disability, people from diverse cultural and linguistic backgrounds, mature age workers and LGBTIQA+ people.

The Department of Justice supports reasonable adjustment requests in any stage of the assessment process to remove barriers and facilitate full participation in all aspects of employment for applicants with disability. If you have individual requirements that need to be accommodated in order to participate in an interview or recruitment activity, please inform the contact listed at the end of this vacancy.

We are a diverse and inclusive workplace and understand the importance of flexible working arrangements.  Talk to us about how this could work for you.

Hours per fortnight

73.50 hours per fortnight - flexible options available. 

Duties

• Provide information to customers about matters relating to records of births, deaths, marriages, adoptions, registration of change of name, gender, and relationships.
• Assess applications to register life events and conduct searches of the registers, subject to access policies and privacy constraints.
• Review, verify and accurately transcribe information from historical records into relevant Births, Deaths and Marriages systems and control the timely issue of the certificates and associated documents.
• Provide advice to stakeholders on legislation, policies and procedures relating to registration matters.
• Assist and support staff in all areas of Births, Deaths and Marriages as required and contribute to ongoing improvement initiatives.

Pre-employment Checks

The Head of State Service has determined that the person nominated for this vacancy is to satisfy a pre-employment check before taking up the appointment, promotion or transfer.

The following checks are to be conducted:

1. Pre-employment (National Police Record) checks for: Arson and fire setting, violent crimes and crimes against the person, sex-related offences, drug and alcohol related offences, crimes involving dishonesty, deception and/or conspiracy, making false declarations, malicious damage and destruction to property, serious traffic offences, crimes against public order or relating to the Administration of Law and Justice, Executive or the Legislative Power.
2. Disciplinary action in previous employment.
3. Identification check.

Download the Statement of Duties and any Associated Documents

 Statement of Duties (Generic) Client Service Officer Feb 25.docx

 Statement of Duties (Generic) Client Service Officer Feb 25.pdf

 Information for applicants (Births, Deaths and Marriages).docx

 Information for applicants (Births, Deaths and Marriages).pdf

How to apply

To apply, please provide a Short Form Application which is a 1-2 page covering letter outlining your experience, skills and knowledge as they relate to the Statement of Duties, and a copy of your current Resumé/CV.  We do not require a separate statement addressing the selection criteria.

Please apply online by clicking the 'Apply Now' button.

Refer to the 'Information for Applicants' document for further information. Please note, attachments must be in Microsoft Word or PDF format.

If you are unable to submit your application online, please contact the Department of Justice Recruitment Team on (03) 6165 3652.

For more information

Thomas Burgess
Assistant Manager (Birth, Deaths and Marriages) 
tom.burgess@justice.tas.gov.au
Phone: (03) 6165 3698

Reasonable Adjustment Queries

People Strategy Team
(03) 6165 7603