Client Development Representative, Healthcare (NYC)

CANDIDATE MUST RESIDE IN NEW YORK CITY or metro area, as this is a territory-based role requiring in-person visits to pharmacies throughout the city and vicinity on a daily basis.

As a key member of the Healthcare Sales Team, the Client Development Representative is responsible for driving new business growth and expanding relationships with existing clients in an assigned territory. This role focuses on prospecting and selling Inmar’s Rx Returns and Compliance Solutions, while providing superior customer service. The ideal candidate will have a strong track record in sales, client engagement, and territory management, with the ability to develop meaningful connections with clients and consistently meet sales goals.

Key Responsibilities

Sales and Client Development (70%):

• Actively prospect and engage new clients in the healthcare industry, particularly hospital and independent retail pharmacies, as well as supply chain and procurement teams.
• Schedule and conduct impactful sales presentations to showcase Inmar’s Rx Returns and Compliance Solutions, identifying client needs and offering tailored solutions.
• Nurture and grow relationships with current clients, identifying opportunities to upsell additional products and services to increase account value.
• Maintain a consistent pipeline of sales opportunities through proactive outreach and follow-up with potential leads.

Customer Service and Territory Management (30%):

• Serve as the main point of contact for clients, ensuring timely responses to inquiries and providing ongoing education on regulatory compliance and service offerings.
• Travel within the assigned territory to provide on-site support for pharmaceutical returns, ensuring clients are equipped with the tools and knowledge necessary for compliant returns.
• Maintain a deep understanding of clients' needs to deliver tailored solutions and ensure customer satisfaction, fostering long-term relationships.

Sales Activity and CRM Maintenance:

• Consistently update and manage client interactions and sales activities within CRM systems to ensure accurate tracking of prospects and ongoing customer engagement.
• Use CRM data to identify key trends and insights to inform and refine sales strategies, ensuring optimal performance in the territory.

Qualifications:

• Education: Associate’s degree required; Bachelor’s preferred.
• Experience: 2+ years in sales, client development, or territory management, with a focus on healthcare or related industries.
• Technical Skills: Proficiency in Microsoft and Google Suite; experience with Salesforce or other CRM platforms preferred.

Additional Responsibilities:

• Comply with all company policies and standards.
• Perform other sales-related duties as assigned.

The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

While performing the duties of this job, the associate is: 

• Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.
• Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.
• Occasionally required to stand, kneel or stoop, and lift and/or move up to 40-50 pounds.
• Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.

Occasionally: Job requires this activity up to 33% of the time

Frequently: Job requires this activity between 33% - 66% of the time

Regularly: Job requires this activity more than 66% of the time

As an Inmar Associate, you:

• Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.
• Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicat