AI Services Engineer

Aisera offers the world's first AI-driven service experience solution that automates operations and support for IT, Sales and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users. Aisera fast tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes. We are a top-tier, VC-funded startup headquartered in Palo Alto, Calif. and a strategic partner with AWS, Microsoft Azure, Google Cloud, ServiceNow and Salesforce.

Aisera has received numerous recognitions, including the following: Forbes AI50; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; Aragon Research Hot Vendor; TiE50 Startup Award; and Silicon Review 50 Most Admired Companies.

Aisera’s seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.

Join our dynamic and fast-paced team and be a part of our journey to revolutionize the industry.

The Role: 

At Aisera, you will be driving deployment and use of cutting edge Conversational AI solutions in our customer environments.  We’re building a world-class Customer Success team, where each individual loves to move fast, be challenged, and is constantly looking for opportunities to make our customers successful. AI Customer Success team partners closely with other stakeholders to understand the customer’s requirements and drive all technical aspects of the onboarding phase. This involves activities such as: setting up integrations to customer’s systems, designing and implementing Robotic Process Automations (RPA), running health checks etc. You will lead the charge in defining the best practices for customers to get the most out of our AI solutions.

This is a highly visible role with unbound growth opportunities.  We are looking for resourceful, selfless team players who regularly go above and beyond to deliver customer value.

This role is based out of our Palo Alto, CA office.

Responsibilities:

• Be the primary technical point of contact for customers
• Develop custom workflows/RPAs based on customers’ requirements (requires JavaScript experience)
• Triage any technical issues reported by customers and work with Engineering toward the resolutions
• Stay current with the most recent changes to our product and educate customers on our offerings and updates

Basic Qualifications:

• 2-7 years of software implementation experience working directly with customers collecting requirements and providing solutions
• Experience (or strong knowledge) with SSO, REST APIs, AWS and software integrations
• Development experience with Python and JavaScript required (Java is a plus)
• A passion for customers and problem-solving, desire to go deep and become familiar with the customer’s technical and business environment
• Comfortable in a startup environment as we move quickly and wear many hats in a dynamic environment
• Bachelor’s or higher degree in computer science, engineering, or related technical field

Aisera is Global and our success draws upon the diverse viewpoints, skills and experiences of our employees. We are proud to be an equal opportunity employer and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.

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