Vice President, General Claims Liability (Hybrid)

At Selective, we don't just insure uniquely, we employ uniqueness.

Our Business

Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2023 and certification as a Great Place to Work® in 2023.

Working at Selective

At Selective, we don't just insure uniquely – we employ uniqueness. Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs. Employees receive comprehensive total rewards packages - including competitive compensation and performance awards, health benefits, and retirement savings - and professional development opportunities and flexible schedules to support their health, wealth, and well-being. Join our team and help make a difference.

Job Summary 

Selective Insurance is seeking a Vice President, General Liabilities Claims located in our Charolette, NC office. The candidate should possess the ability to lead and develop a sophisticated team of claims professionals handling and managing a wide variety of General Liability claim functions, including the Complex Claim Unit, Litigation, Liability, Excess & Surplus lines general liability and Bonds. Responsible for driving optimum claims outcomes, supporting operational goals and business objectives while delivering superior customer service to our policyholders and agents, all in support of our commitments to our stakeholders.

This is a role for a dynamic Claims leader who thrives in a fast past environment with a focus on managing and developing staff. The ideal candidate will have a strong general liability background with exposure to handling claims nationwide. Additionally, this candidate will be responsible for reporting out department results to senior management and must have a superb analytical and financial background with excellent presentation and communication skills.  

Job Responsibilities

• Plans, controls and coordinates claims activity and workflow within claims unit/department in order to maintain the highest professional customer service and technical standards, and to ensure work is produced in a timely fashion and that all deadlines are met, including ensuring timely and appropriate settlement, and maintaining acceptable closing ratios.
• Identifies training needs within the various claims units and partners with claims training resources to ensure the development of high quality training and education programs.
• Prepares operating budget for unit/department and monitors and controls expenses.
• Recommends claims procedural changes and plans, organizes and implements these changes in accordance with company guidelines. Keeps current on all changes affecting work production.
• Maintains override capability, authorizes settlements up to designated authority limits, and submits recommendations to designated officials for those claims in excess of authority level.
• Oversees combined loss ratio and productivity numbers; ensures they comply with company standards.
• Oversees and controls allocated claims expenses.
• Provides performance management activities for personnel measured against business objectives and claims activity.
• Plans reviews and conducts claims reviews and settlement conferences. Meets regularly with underwriting, actuarial, legal, and field offices to discuss general liability trends and observations.
• Coaches, mentors, and supports continual professional development of staff. Recommends appropriate skill development to ensure optimum contribution of team to achieve company results.

Job Qualifications

• 10+ years claims experience in the Property & Casualty Industry.
• 7+ years claims management experience.
• Multi-jurisdictional understanding of legal issues.
• Ability to lead a team of complex claims specialists who are technically experienced in severity claims. Strong people and management skills to properly performance manage staff.
• Ability to analyze reports and trend analysis to identify issues.
• Experience in complex coverage analysis and significant large loss evaluations, loss allocations.
• Superior communication, strategic thinking and problem-solving skills.
• Excellent