Service Advisor, Chicago

Leading the future in luxury electric and mobilityAt Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility. We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience. Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.
The Service Advisor is the primary client contact at Lucid Service Center, ensuring exceptional customer experiences. They coordinate repairs, communicate service options, and oversee quality control before vehicle return. The role demands quick learning, perfectionism, and effectiveness in a fast-paced environment.

The Role

• Provide excellent customer service throughout the service process.
• Conduct thorough walk-arounds and document primary concerns accurately.
• Consult with technicians on service options and document client concerns.
• Explain service options, estimated time, and costs to clients.
• Track and oversee vehicle maintenance and repair processes.
• Perform final quality checks before returning vehicles to clients.
• Manage invoicing, payment collection, and redelivery process.
• Handle customer service tasks like phone inquiries, appointment scheduling, and updates.
• Build lasting client relationships and promote sustainable transportation.

Qualifications

• High School Diploma or GED.
• 5+ years of customer service experience.
• Basic automotive knowledge or willingness to learn.
• Ability to explain technical concepts to non-technical clients.
• Proficiency in Microsoft Office and ability to learn new software.
• Valid driver's license with a clean record.
• Strong interpersonal skills, patience, and compassion.
• Effective problem-solving and creative thinking abilities.

Advantageous

• Knowledge of HV systems, LV systems, and EV powertrains.
• Experience in start-up or luxury environments.
• Previous OEM-specific EV training and experience.

Lucid maintains your privacy according to its Candidate Privacy Notice. If you are a California resident, please refer to our California Candidate Privacy Notice.
At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.
Notice regarding COVID-19 protocols  At Lucid, we prioritize the health and wellbeing of our employees, families, and friends above all else. In response to the novel Coronavirus all new Lucid employees, whose job will be based in the United States may or may not be required to provide original documentation confirming status as having received the prescribed inoculation (doses). Vaccination requirements are dependent upon location and position, please refer to the job description for more details. Individuals in positions requiring vaccinations may seek a medical and/or religious exemption from this requirement and may be granted such an accommodation after submitting a formal request to and the subsequent review and approval thereof by our dedicated Covid-19 Response team. To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.