Customer Support

Job Description

ABOUT THIS JOB

The Customer Support will act as first-line Customer Support for a large pool of Nielsen Brandbank supplier clients, working as part of a team with overall responsibility for service delivery across these clients.

RESPONSIBILITIES

· Responding to queries, both internal and external, within agreed business SLAs. These will be across telephone, email or online communication channels

· Developing a comprehensive understanding of the core Nielsen Brandbank service, as well as any additional “value – add” services, to ensure you are able to service them effectively, track customer usage against allowance, and answer any queries that your customer base might raise.

· Scheduling product deliveries around our workflow capacity, dealing with operational queries and generally supporting our operations team to ensure we deliver a good level of service in all instances

· Working with the Account Manager team to ensure our portfolio of accounts is receiving a first-class level of service from Nielsen Brandbank. This can include working with other business functions, and the wider Commercial team, to implement general process improvements where appropriate

· Regular reporting according to customer & business needs.

A LITTLE BIT ABOUT YOU

You have a strong interest in building a career in a data-driven environment. You are a quick learner with a positive attitude and mindset, and a focus on self-development.

REQUIREMENTS

· Customer and service-oriented attitude

  Fluent Polish skills 

· Well-developed analytical skills

· Proven experience within Customer Service

· Excellent communication skills

· Experience in working with SAP System is a must

· Highly developed organizational skills

· Solution – oriented attitude

· Communicate knowledge of English

#LI-DW1

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion