Administrative Specialist, Operations

We’re looking for motivated, engaged people to help make everyone’s journeys better.

Position is responsible for FAC, IFBL, data entry, and reporting processes, and is also be responsible for payroll relief management clerical support and interfacing with customers.

Annual Hiring Range/Hourly Rate:

• $18 - 20 per hour

Benefits

• Paid time off

• 401k, with company match

• Company sponsored life insurance

• Medical, dental, vision plans

• Voluntary short-term/long-term disability insurance

• Voluntary life, accident, and hospital plans

• Employee Assistance Program

• Commuter benefits

• Employee Discounts

• Weekly pay for union employees

• Free hot healthy meals for unit operations roles

Main Duties and Responsibilities:

• Partners with various levels of management to understand business objectives and identify corresponding IFBL & FAC's needs; implements strategies to support and improve quality.

• Helps drive unit-wide quality strategy programs and processes.

• Partners with operations and training functions to identify training needs and provide input on training approaches and content.

• Partners with operations to identify and use the 8D process to resolve flight attendant comments.

• Ensures that daily, weekly, and monthly reports are completed accurately and in a timely manner.

• Receives and responds to customers inquiries relating to flight attendant comments.

• Works directly with the customers during IFBL disputes and visits to the unit.

• Communicates flight attendant comment reporting verbally and visually to the operational staff and management.

• Data entry of flight attendant comments.

• Other duties as assigned by management.

Qualifications

Education:

• High School diploma or equivalent is required

• Associate's degree preferred

Work Experience:

• 1 year of customer service experience in a manufacturing environment

• 1 year of data entry experience

Technical Skills: (Certification, Licenses and Registration)

• Strong Microsoft Office experience, especially Word, Excel, and PowerPoint

• Working knowledge of operations

• Presentation skills

• Knowledge in Billing, Receiving, Invoicing, Accounts Payable/Receivable preferred.

Language / Communication Skills:

• Must have excellent written and verbal communication skills

Job Dimensions

Geographic Responsibility: Unit

Type of Employment: Full-time / Part-time

Travel %: None

Exemption Classification: Non-Exempt

Budget / Revenue Responsibility: (Local Currency)

Organization Structure

Direct Line Manager (Title): General Manager or Operations Manager

Estimated Total Size of Team: 2

gategroup Competencies Required to be Successful in the Job:

• Thinking – Information Search and analysis & problem resolution skills

• Engaging – Understanding others, Team Leadership and Developing People

• Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively

• Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position  

Employees at gategroup are expected to live our Values of Excellence, Passion, Responsibility and Respect. To demonstrate these Values, we expect to observe the following from everyone:  
 

Excellence 

• We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires. 

• We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves. 

Passion 

• Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care. 

• We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks. 

Respons