Athletic Trainer & DME Field Service Representative

Description

JOB RESPONSIBILITIES

• Responsible for proper measuring and application, education on the appropriate use/care, and providing accurate information to patients and/or Health Care Providers (HCPs) on expected outcomes resulting from the use of orthopedic soft goods, functional bracing, bone growth stimulation, and all other products as prescribed by physicians/HCPs at the orthopedic practice.
• Coordinates patient care for follow-up brace fitting appointments, as necessary.
• Provides routine customer service to patients, physicians, physician assistants, and other clinical staff following established policies and procedures.
• Provides comprehensive account management and effectively manages day-to-day service operations for stock-and-bill programs customized for clinical orthopedic practices.
• Responsible for inventory management, including organizing and tracking inventory, participating in required audits of inventory, and managing defective product returns and exchanges.
• Educates customer clinic staff on how to appropriately handle, document, and reissue products in the case of defective products.
• Manages product mix of the shelf manufactured products.
• Ensures accurate completion of appropriate forms and documentation following all necessary compliance and regulatory processes.
• Responsible for verifying patient insurance benefits using available real-time automation tools, including pre-authorization of claims and/or upfront collection of patient deductible and coinsurance amounts as required by individual insurance contracts.
• Collects patient out-of-pocket costs for services rendered/products provided using automated business transaction tools within Company guidelines.
• Works within customer Electronic Medical Record (EMR) systems, when available, to access appropriate patient information for billing, as well as to read and understand medical records.
• Maintains a high level of professional and technical knowledge of relevant payor rules.
• Serving as the face of MedCare, builds and maintains effective relationships with clinic staff at varying levels. 
• Responsible for educating clinical staff members, as applicable, on Field Service policies and procedures.
• Responds to customer questions, issues, and problems of moderate to complex scope.
• Serves as a liaison between the customer and the Distributor Partner (MEC) Sales Team.
• Plays a critical role in Business Reviews to report activity and performance of the clinic and/or territory.
• Responsible for achieving metrics and KPIs, as set forth by management, to ensure customer performance and efficiency comply with agreements/contracts.
• Participates in continuing education required to maintain all relevant certifications and/or licensure.
• Maintains thorough professional and technical knowledge of relevant products, corresponding documentation (e.g., Product Inserts, Manuals, Promotion Materials, etc.), and Company policies and procedures. 
• Demonstrates commitment to the MEC Compliance & Ethics Program, the Code of Business Conduct, Code of Ethics, and all applicable regulations, policies, and procedures.
• Adheres to all internal Corporate Compliance guidelines, OIG, and government healthcare regulations, regulatory policies and procedures, policies and procedures set forth by the applicable clinic and/or hospital administration, and Privacy and Security standards (i.e., HIPAA) in accordance with government agency requirements.
• Treats Protected Health Information (PHI) with the strictest confidentiality in accordance with HIPAA standards and MEC policies and procedures.
• Other duties as assigned.

Requirements

QUALIFICATIONS

• Minimum of 2 years of experience in a hospital, healthcare facility, clinic, or physician’s office, or as an independent contractor working directly in the care of the orthopedic patient, or related experience required. 
• Experience dealing with multiple physicians in a high-volume clinic required.
• Demonstrated patient care experience required.
• Bachelor’s Degree in a related field required.
• Holds and maintains a Board of Certification (BOC) in Athletic Training.
• Holds and maintains an active license with the Indiana Athletic Trainers Board. American Board for Certification (ABC) Certified Fitter-orthotics (CFo), Orthotic Fitter, Physical Therapy Certification, Orthopedic Technology Certification, BOC Physical Therapy Certification, or Orthopedic Technology Certification may also be considered.
• Previous experience with inventory management programs and/or EMRs strongly preferred.
• Demonstrated experience with the application of soft goods/functional bracing preferred.
• Must possess a valid Dr