Scores Client Services – Manager (Minority/Community Development and Inclusion)

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

“If you’re looking for your next opportunity to make a meaningful business impact, bring your client engagement, solution consulting, business development, and presentation skills and expertise to FICO’s Scores business. FICO’s Scores unit is home to the worlds #1 credit bureau score – the FICO® Score – that powers over 10 billion decisions each year, is relied upon by 70,000+ businesses, is used by rating agencies and secondary market to improve risk assessment and transparency and is a key component of how US consumers measure their credit health.” - Scores Client Services, Vice President

What You’ll Contribute

• As a Consultant on the Client Services Americas team, you’ll serve as the subject matter expert supporting FICO’s own inclusive lending program for our mid-tier clients in the United States (credit unions, regional banks, community banks and finance companies).

• You will serve as the implementation specialist, program director and facilitate marketing strategies for the program and its’ participants.

• Through seasoned expertise in FICO® Score suite of solutions and a consultative approach to client engagement, the Consultant will support lenders leading financial inclusion by leveraging alternative data sources and providing access to our platform of products.

• Play a central role in cultivating client relationships by leveraging deep functional, business and product knowledge to grow our mid-tier relationships.

• Provide education and training in informal and formal settings around our other Scores products to mid-tier clients and supports external events (such as conferences) requiring FICO® Score subject matter experts.

• Serve as a key contributor to the planning and development of one-to-many client projects, initiatives, and administrative responsibilities designed to support the targeted mid-tier lender.

• Manage a large number of clients and projects of mid-sized scope involving significant client interaction.

• Cultivate and maintain effective working and trusted advisor relationships with a variety of client stakeholders, including C-Level marketing and risk executives, operational management, strategic project managers, senior staff members, data scientists, and operations analysts.

• Present and facilitate discussions about FICO® Score products in a variety of settings, including client meetings, virtual conferences/webinars, and external in-person events.

• Meet with clients, provide timely responses to questions, and proactively ask questions to understand needs, requests and desired outcomes.

• Provide functional and technical answers to clients around FICO® Score products.

• Assist in contract negotiations to ensure client needs are met and products are appropriately priced.

• Communicate relevant information effectively to diverse audiences and translate subject matter terminology into business terms and recommend alternatives to target clients’ senior management and project/product managers.

• Regularly study FICO® Score product information and relevant market/industry information, maintain and review frequently asked questions, and rehearse presentations to ensure always ready to present high-quality trainings.

• Successfully resolve client support issues, leveraging internal tools and processes as the first step of handling a client issue and formulating new approaches as needed to achieve positive outcomes for FICO and the client.

• Travel as required, with approximately up to 15- 20% of time spent outside the office in on-site presentations, conferences, and client meetings.

• May be required to work outside of normal business hours and travel on weekends.

What We’re Seeking

• Multiple years of substantial, relevant industry experience and consumer retail lending and financial services domain knowledge required with FICO product knowledge being a plus.

• Direct experience working in two or more of the following roles: client sales support and solution development, relationship management, strategy consulting, retail lending, analytic delivery, project management, or program development.

• Experience launching new projects, managing projects, and managing software implementations across consumer lending ecosystems.

• Exposure to migrating software applications to AWS cloud including any loan origination or alternative data source knowledge is highly beneficial.

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