Senior Director, Client Service

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Job Details

Senior Director, Client Service

Locations: (Hybrid) Atlanta, GA, New York, NY, Norwalk, CT, Detroit, MI, Boston, MA or Chicago, IL

AT&T specific role - will be 100% dedicated to the client

An experienced, trusted adviser to Kantar’s clients and people with inherent understanding of brand research and its purpose within a broader ecosystem. Is responsible for revenue targets that will build to a team’s book of business. Will actively contribute to building Kantar’s network of brand experts who deliver quality data and insights to their clients.

Commercial accountability

• Responsible for profitable delivery of Brand Performance work for ~5-6M revenue for AT&T client

• Leads Brand Performance new business opportunities to maintain and grow AT&T account

• Ensures Purposeful Collaboration across solutions

• Knowledge of commercial priorities for the business/portfolio and understanding how actions contribute to business outcomes

• Supports in driving commercial agenda/goals for portfolio revenue

Client accountability

• Leads large, complex programs; both overseeing programs and involved in day to day of projects (for largest, most strategic, complex, high demand work)

• Provides guidance to team and contributes to expertise, thought leadership, design, storytelling, and client management of accounts.

• Consults on research design (survey, sample, specs, deliverables)

• Responsible for delivering on client servicing values and driving client satisfaction

• Accountable for profitability

• Is able to own or develop relationships with clients

• Serves as an escalation lever on accounts within portfolio (for downline) as needed

People accountability

• May manage 2-3. Accountable for managing their down-line to best meet utilization targets and Brand Performance goals.

• Provides active feedback to account teams and downline and coaches to address performance gaps.

• Responsible for resourcing account teams (for Brand Performance projects) and flexing across other teams as needed to best meet client needs.

• Contributes to strategic priorities (Blueprint, +1/cross-sell strategy, SPARK), manages Brand Performance training needs (with other leads).

• Responsible for employee engagement and contributes to building Brand Performance team culture

• Acts as a positive role model, leading by example and encouraging team to drive toward organizational goals in an effective way

Kantar Benefits

We provide a comprehensive, highly competitive benefits package, including

• Medical plans with comprehensive, affordable coverage for a range of health services
• Health Savings Account/FSA
• Dental, Vision and benefits to cover unique healthcare needs
• Wellness Program
• 401k with match
• Tuition Reimbursement, Commuter benefits
• Unlimited PTO

Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and section