IT Team Manager/System Administrator

RainFocus, one of the most innovative software companies, is in search of an exceptional IT Team Manager/System Administrator. About RainFocusRainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting.
About the RoleAs the IT Team Manager / System Administrator at RainFocus, you will lead our IT team while maintaining hands-on technical expertise. This role combines leadership responsibilities for our IT operations with active system administration duties. You'll guide the team's strategic direction while ensuring the reliability, security, and efficiency of our IT infrastructure. This position offers the unique opportunity to both shape our IT organization and maintain deep technical involvement.

Essential Responsibilities:

• Lead and develop a team of IT professionals, including system administrators and helpdesk staff
• Create and execute IT strategic plans aligned with business objectives
• Set and track team performance metrics and KPIs
• Manage, monitor, and maintain the company's servers, systems, and network infrastructure to ensure maximum uptime and optimal performance 
• Implement and maintain security protocols, including firewalls, intrusion detection systems, and encryption mechanisms to safeguard sensitive data and prevent unauthorized access 
• Install, configure, and maintain software applications and updates across various platforms, including operating systems and productivity tools 
• Troubleshoot and resolve hardware, software, and network issues, collaborating with cross-functional teams to ensure timely resolution 
• Provide technical support to end-users and Helpdesk Administrators, addressing their IT-related concerns, and guiding them on best practices 
• Monitor system performance and resource utilization, identifying and addressing bottlenecks, and proposing solutions for improvement 
• Collaborate with IT team members and other departments within RainFocus to develop and implement IT policies, procedures, and documentation for system configurations, security, and operational processes 

Required Skills/Skills & Attributes:

• Experience in Managing an IT team 
• Strong project and budget management abilities
• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience) 
• Excellent communication and leadership skills
• 5+ years of IT experience, including 3+ years in system administration
• Proven experience as a System Administrator or similar role, with a deep understanding of IT systems, networks, and protocols 
• Proficiency in administering Windows and Mac operating systems 
• Working knowledge Google Workspace and JAMF   
• Strong grasp of networking concepts, including TCP/IP, DNS, DHCP, and VPN 
• Familiarity with scripting languages (Python, PowerShell, Bash) for automation and task scripting 
• Excellent problem-solving skills and the ability to analyze complex technical issues 
• Strong communication skills and the ability to collaborate effectively with cross-functional teams 
• Detail-oriented mindset with a focus on documentation and process improvement 

Helpful Experience/Skills & Attributes

• IT management or leadership training
• Professional certifications such as CompTIA A+, Network+, Security+, Microsoft Certified: Azure Administrator, or similar 
• Experience with containerization and orchestration technologies (Docker, Kubernetes) 
• Knowledge of configuration management tools (Ansible, Puppet, Chef) 
• Familiarity with ITIL principles and IT service management frameworks 
• Cybersecurity awareness and experience implementing security best practices 

Personal Characteristics:

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The best candidates for this position will need to have strong chemistry and a culture fit within RainFocus. They will need to be comfortable working in a fast-paced, challenging, and dynamic environment 
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Additional personal qualities include:
• Self-motivated
• Strong Communicator
• Hard-worker
• Loves solving problems
• Strong analytical thinker with a proactive and adaptable approach to problem-solving 
• Self-motivated and capable of working i