Customer Engagement & Service Agent

<h3>Your mission</h3> <p>Customer help center for public institution<br/><strong>Start of work – May 2025</strong><br/><br/><strong>Tasks:</strong><ul><li>answering questions regarding rules of conducting an economic activity in Poland ad tech support for Ministry’s website</li><li>channels: phone (inboud, outbound), livechat (inbound)</li></ul><strong>Address - </strong>Aleja Wincentego Witosa 16, Lublin<br/>Lublin, lubelskie<br/><br/>Civil job contract<br/>Full time, part time<br/>junior consultant(Junior), consultant (Mid / Regular)<br/>Hybrid or on site position<br/><br/>Open now<br/>Looking for many people<br/>open positions: 5<br/><br/>Shift work:<br/><strong>no</strong><br/>Working days:<br/><strong>Monday through Friday</strong><br/>Working hours:<br/><strong>8:16, 9:17 or adjusted if part time</strong><br/>Possible night time hours:<br/>no<br/>Form of payment:<br/><strong>monthly</strong><br/>Wage calculation:<br/><strong>Base flat rate</strong><br/><br/><br/></p> <h3>Your profile</h3> <ul><li>Experience in customer service in the last 2 years – essential,</li><li>Polish language skill on C1 level - essential,</li><li>English language skill on B2 level - essential,</li><li>Polish sign language on B2 level – optionall</li><li>Ukrainian language skill on B2 level – optional,</li><li>Student status – optional,</li><li>No criminal record,</li><li>Secondary education,</li><li>High manners and personal communication skills,</li><li>The ability to write quickly and correctly,</li><li>Readiness to receive a large dose of information on entrepreneurs' law.<br/><br/></li></ul><br/> <h3>Our Benefits</h3> <ul><li>full-time or part-time civil contract,</li><li>paid training,</li><li>parking under the building.<br/><br/></li></ul><br/> <h3>Your contact person</h3> <p>For questions, please feel free to reach out to Kalina Stachel (<a href="mailto:kalina.stachel@matrix42.com">kalina.stachel@matrix42.com</a>)</p>