Customer Success Product Manager

<p><strong>About the Role</strong><br/>We are now looking for a <strong>Customer Success Product Manager</strong> to strengthen the structure, scalability, and customer value of our service portfolio.</p><p>In this role, you will ensure that our customer-facing products and services — from colocation to connectivity and managed options — are clearly defined, measurable, and operationally feasible. You’ll be the key link between <strong>Sales, Operations, IT, and Customer Success</strong>, ensuring alignment, consistency, and continuous improvement across our offering.</p><h3><strong>Key Responsibilities</strong></h3><p><strong>Product Development &amp; Lifecycle Management</strong></p><ul> <li><p>Define, document, and maintain atNorth’s service portfolio across colocation, connectivity, and managed offerings.</p></li> <li><p>Lead product lifecycle management, including service definitions, pricing, and operational standards.</p></li> <li><p>Collaborate cross-functionally to ensure all services are efficient, scalable, and aligned with customer needs.</p></li> <li><p>Maintain accurate product documentation and ensure change control processes are followed.</p></li> </ul><p><strong>Commercial &amp; Customer Alignment</strong></p><ul> <li><p>Gather insights from customers, Sales, and Operations to identify opportunities for new or enhanced services.</p></li> <li><p>Support business case development for new offerings and improvements.</p></li> <li><p>Ensure go-to-market alignment between Sales and Customer Success, including pricing, service catalogs, and SLAs.</p></li> <li><p>Partner with account teams to ensure product performance meets expectations and supports growth.</p></li> </ul><p><strong>Operational Integration &amp; Standardization</strong></p><ul> <li><p>Translate product requirements into operational processes and delivery models.</p></li> <li><p>Define service KPIs and ensure consistent quality across all sites.</p></li> <li><p>Collaborate with Implementation and Customer Success teams to ensure seamless product introductions.</p></li> <li><p>Manage release processes and product updates.</p></li> </ul><p><strong>Continuous Improvement &amp; Innovation</strong></p><ul> <li><p>Monitor product performance metrics to identify improvement and optimization opportunities.</p></li> <li><p>Benchmark atNorth’s portfolio against market trends and competitors.</p></li> <li><p>Drive cross-functional initiatives that enhance product quality, scalability, and customer satisfaction.</p></li> </ul><h3><strong>About You</strong></h3><p>You combine a strategic mindset with strong operational understanding. You’re skilled at turning business and customer needs into structured, scalable products and enjoy working across commercial, technical, and operational teams.</p><p></p><p><strong>Requirements</strong></p><p><br/></p><p></p><ul> <li>5+ years of experience in product or service management within data centers, IT infrastructure, or B2B technology environments. </li> <li>Proven success in managing complex service portfolios or technical product lines. </li> <li>Familiarity with ISO standards, ITIL, or other service management frameworks. </li> <li><p>Proven experience in product or service management within data centers, IT infrastructure, or B2B technology.</p></li> <li><p>Strong understanding of service lifecycle management and operational processes.</p></li> <li><p>Excellent stakeholder management and communication skills.</p></li> <li><p>Analytical thinker with experience in KPIs, pricing models, and performance metrics.</p></li> <li><p>Experience with Microsoft Dynamics 365 is an advantage.</p></li> <li><p>Fluent in English (Nordic language proficiency is an advantage).</p></li> <li><p>Background check is conducted to all our employees.</p></li> </ul>