Associate Director of Behavioral Health and Case Management

Description

Reporting to Director of Behavioral Health and Case Management. The Associate Director of BH/CM will work closely with the Director of BH/CM to ensures the provision of quality behavioral health and case management services delivered through an integrated primary care environment. Provides direction and leadership to ensure the organization meets the ‘Quadruple Aim’ of great patient care and improved population health within an efficient cost structure, while improving the work life of providers and staff.

Provides clinical leadership and consultation, administrative oversight, clinical evaluation, program design and implementation, evaluation of services. As well as, advocacy and education related to Behavioral Health practice and professional development and delivers of direct patient care. This position is responsible for interpreting, leading, and supports the organization's mission, vision, and values through excellence and competence, collaboration, innovation, respect, commitment to our community, and accountability and ownership. 

Approximately 80% of the Behavioral Health Manager position is devoted to administrative duties and 20% is devoted to maintaining a clinical practice.

DUTIES & RESPONSIBILITIES 

Staff Leadership/Management: 

• Promote growth of Behavioral Health staff in areas of leadership, clinical excellence, patient-centered care, education, and organizational involvement to meet the identified goals and needs of the employee and organization. 

• Monitor, support, and provide hands-on teaching to clinicians and case managers in their practice management to meet expectations for good patient care

• Assess and monitor Behavioral Health Clinician engagement in their professional practice and patient care, participating in activities related to improving engagement, professional work-life balance, and work satisfaction. 

• Works closely with Leads to address day-to-day site issues, ensure solid onboarding of new providers, and provide other support as needed. 

• Supervises and evaluates behavioral health department staff, including contract providers; coordinates with Human Resources for staffing and personnel decisions; provides orientation; reviews credentials; handles disciplinary actions, including dismissal process for direct reports; 

• Provide training and guidance in promoting adherence to the Collaborative Care Model and other evidence-based practice. 

Administrative Leadership: 

• Lead and/or participate in initiatives to promote and grow Behavioral Health and Case Management Services. 

• Coordinates with the Director of BH/CM to build and oversee the training program for Behavioral Health and Case Management. 

• Work closely with BH dept Leads for appropriate billing practices, including collaboration with other departments to support maximizing financial performance in multiple settings and licensure. 

• Support development and utilization of new billing models to maximize reimbursement.

•  Adheres to the standards and policies of the Organizational Privacy/Security and Compliance Programs, including the duty to comply with applicable laws and regulations (HIPAA, OSHA, OIG, guidelines, and other State and Federal laws). This also includes reporting to the Board of Directors, Compliance Officer, Privacy Officer, or supervisor any suspected unethical, fraudulent, or unlawful acts or practices.

Clinical Practice: 

• Completes comprehensive appropriate psychosocial assessments and other identified tools to development care plans and support clinical and non-clinical treatment goals. 

• Screen patients utilizing identified tools for psycho-social issues as well as common mental health and substance abuse disorders. 

• Provide patient education about common mental health and substance abuse disorders, and available treatment options, as well as community resources. 

• Support and closely coordinate mental health care with the patient’s primary care provider and, when appropriate, other treating providers. 

• Monitor patients (in person or by telephone) for changes in clinical symptoms and treatment side effects or complications, and communicate any changes or issues to the rest of the treatment team. 

• Provide brief interventions using evidence-based techniques, such Motivational Interviewing, and brief (i.e., 10 visits or less) psychotherapy. 

• Facilitate patient engagement and follow-up in care. 

• Track patient follow-up and clinical outcomes using the electronic medical record (EMR). Document in-person and telephone encounters in the EMR and use the system to identify and re-engage patients

• Ensure that each patient’s rights are protected and that they