Sr. Manager, Market Insights

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

You are curious and energized by a deep understanding of what customers care about and what drives markets, and how these translate into opportunities for businesses. You use that nuanced understanding to tell stories that bring insights to life to help develop growth strategies, build amazing products, communicate PayPal’s value proposition and improve customer experience.

Job Description:

The role: PayPal is seeking exceptional professionals to develop actionable insights for guiding senior leaders. We enable decision-making with a deep understanding of customers, market needs, business drivers and emerging opportunities from an outside-in perspective.  

The ask: To succeed in this role, you’ll need expertise in market research, problem solving, influencing, storytelling, and executive-level communication. You’ll be working with senior stakeholders, from the C-suite to operational leaders, across geographies, businesses, and functions to bring clarity to their most pressing decisions. You’ll be responsible for conducting research that illuminate the market, product, and customer landscape for the entire organization. 

Roles and Responsibilities 

·       Understand business problems and translate into research briefs 

·       Conduct and/or lead key qualitative (e.g., primary research, synthesis of secondary data sources) and quantitative (e.g., Excel modelling) analysis in support of deliverables  

·       Support PayPal’s senior leadership team by keeping in touch with market developments and articulating their impact to PayPal  

·       Support strategic projects core to the strategy of PayPal into the execution phase. Help to develop documents to facilitate cross-functional discussions as well as communicate with Senior Management.  

·       Collaborate with different PayPal teams (e.g. Product, Sales, Marketing, Analytics) to bring together a cross-functional perspective on customer insights and their business implications 

·       Synthesize research insights and implications for executive consumption in a way that facilitates decision making 

Education, Skills and Experience 

·       Minimum 2-3 years