Implementation Consultant, Legal Software

Implementation Consultant, Legal Software

Reporting to the Professional Services Manager, your prime responsibility will be to architect, design and build solutions on the HighQ platform based on a clear understanding of a client's use case and goals, a thorough analysis of the project requirements, and an appreciation of how our software can best serve the client's longer-term objectives. You will also be required to onboard and train clients. This is a client facing role where you will be expected to work with a range of client stakeholders, communicate solutions in a clear and concise manner, and project manage solutions delivered to clients. You’ll be able to effectively manage multiple client accounts.

As an Implementation Consultant, you’ll have a proven track record in consulting and project delivery, of SaaS and Enterprise Solutions. You'll have a keen interest and understanding of technology and the latest web and app trends. You’ll understand the importance of consulting and delivering a high level of customer service. You will be comfortable communicating technical aspects of a project and effectively working with clients to understand their requirements and articulating your proposed solutions based on our software and methods.

About the Role

• Project Requirements, SoWs and Documentation:
  • Gather architecture, functional and design requirements
  • Produce accurate project costing and Statements of Work
  • Provide clear documentation of each project phase and solution implementation
• On-boarding of new clients to the software:
  • Product training
  • Configure client application instances
  • Work with our Technical Consultants to set-up platform integrations (Single Sign On, API integrations etc)
• Software Implementation and Solution Delivery:
  • Analyze, advise on and set-up solution architecture
  • Implement client branding and designs
  • Define user journeys based on wireframes or best practice
  • Hold regular progress meetings with client, either remotely or on-site
  • Manage client expectations
  • Advise on, and implement, third-party analytics tools, integrations and data migration options

Additional responsibilities

• Provide technical support to HighQ clients as assigned
• Manage client expectations regarding support and enhancement requests
• Contribute to the product knowledge base articles
• Product demonstrations in person and via web conference to clients or prospects
• Work with the other business teams (primarily support, customer success and sales) in communicating the products to customers

About You

You’ll need to be able to demonstrate:

• 3 to 5 years of enterprise software project management experience
• Excellent written, presentation and verbal communication skills
• Ability to interact and develop relationships at multi levels both internally and externally
• Extensive customer facing experience 
• Experience in preparing formal customer proposals
• Ability to write clearly to communicate software features to a non-technical audience
• Familiarity with the Legal Industry and the technology trends within it is a strong plus
• HTML and CSS experience
• Some understanding of Javascript and jQuery
• Experience building email templates with email marketing tools
• Strong SaaS software trouble shooting/analytic skills
• Good understanding of browser, plugin and computer settings that can affect web applications 
• Strong knowledge/experience with web applications
• Good working knowledge of Microsoft Windows, Mac OS X, Android & iOS 
• General familiarity with web technologies and trends

#LI-D2E

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

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