Quality Control Officer (part-time) - National Post - Lebanon - Beirut

The Quality Control Officer, under the supervision of the Health Program Coordinator, will be responsible for managing the Quality Improvement Plans for RI’s supported Primary Health Care Centers (PHCC) in the Beirut, Bekaa and North. The Quality Control Officer will oversee the quality of services provided at the PHCC in accordance with an action plan and checklist against quality indicators. This position is a critical function within a project designed to support primary and secondary health care for communities.  

Key responsibilities  

Accountability and Complexity 

• The position requires a high level of independence and problem-solving skills  

• The job holder will have some decision-making authority within the scope of his/her job description; however, he/she needs to discuss decisions with the Health Program Coordinator   

• The job holder needs to have a high level of communication skills and team work capacity  

• The job holder needs to have an excellent attention to detail and work organization  

 

Health Facilities Supervision 

• Work closely with the PHCC staff to develop Quality Improvement Plans based on the needs and requirements of the center. 

•  Improve Standard Operating Procedures (SOPs) at the PHCC in alignment with MOPH SOPs, developing and implementing the right system to check and reinforce accurate documentation for effective and efficient implementation of the project. 

• Identify, document, and promptly escalate patient-safety incidents, serious complaints, clinical-quality gaps, infection prevention and control risks, and safeguarding concerns to the Health Program Coordinator and relevant RI focal points, ensuring timely corrective action and follow-up. 

• Ensure the implementation and maintenance of quality improvement processes at the PHCCs, including monitoring and following up on corrective action plans as needed. The Quality Control Officer will also evaluate patient satisfaction survey results and address patient complaints, providing recommendations for corrective measures and improvement strategies. 

• Ensure confidentiality and secure handling of patient, complaint, facility, and quality-monitoring data in line with RI data protection procedures, informed consent principles, and relevant national requirements. 

• Engage directly with staff at the PHCC to review clinical guidelines and protocols in accordance with MOPH and international standards. Ensure compliance with the SOPs to minimize risk areas or gaps in the implementation procedures, regularly monitoring progress. 

• Monitor adherence to infection prevention and control, hygiene, triage, medical waste management, and patient-flow standards at supported PHCCs, and follow up on corrective actions with PHCC management. 

• Regularly monitor the progress of the PHCC towards achieving improvement action plans, supporting them to meet quality indicators. 

• Complete a Performance-Based Financing (PBF) scoresheet and Quality Improvement Plan (QIP) for the PHCC on a quarterly basis. 

• Prepare Purchase Requests