Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Software Engineering Manager within PNC's SRC First Response organization, you will be based in Pittsburgh, PA, Cleveland, OH, Dallas, TX, Birmingham, AL, Phoenix, AZ or Denver, CO.

Provide after-hours operational leadership and on-call support. Participate in an on-call leadership rotation supporting critical production services, major incidents, and high-severity customer-impacting events. Availability outside standard business hours, including evenings, weekends, and holidays, may be required to support incident response, change events, escalations, and business continuity needs.

Travel occasionally for offsite meetings or other business-related activities (less than 5% travel)


Technical Skills & Expertise
Ideal candidates should have working knowledge or experience in at least three areas:
Core Technologies
• Programming/Runtime: Java, SQL, Tomcat, Websphere
• Databases: Oracle, SQL, Neo4J, Mongo (distributed) or DB2, VSAM (mainframe)
• Streaming/Event Platforms: Kafka
• Caching/Data Stores: Redis, ESS
• Operating Systems: Linux/Unix, Windows Server, could include Windows/Linus (distributed) or TCO/CICS (mainframe)
• Container Platforms: OpenShift (OCP)
Observability & Troubleshooting Tooling
• Experience using one or more of the following for monitoring, triage, and root cause analysis:
o Dynatrace
o BigPanda
o ElasticSearch
o Grafana

Candidates should be comfortable leveraging these tools to correlate events, analyze system behavior, and accelerate incident resolution.

Leadership & Management Skills
• At least 5 years’ experience leading teams with increasing levels of responsibility over time
• Proven ability to:
o Build and develop high-performing teams
o Coach and mentor talent
o Drive accountability and ownership
• Experience delivering projects and initiatives from inception through execution
• Ability to maintain composure and lead effectively during high-stress incidents or outages

Critical Thinking & Problem Solving
• Strong root cause analysis discipline—not just resolving issues but identifying underlying causes
• Ability to apply 2nd and 3rd order thinking, including:
o Understanding downstream impacts of decisions
o Applying learnings broadly across systems and teams
• Proactively identifies and addresses systemic weaknesses that enable incidents
• Focus on preventing regression through process, tooling, and architectural improvements
Systems Thinking
• Ability to understand complex cause-and-effect relationships across distributed systems
• Evaluates problems in a broad, end-to-end context, rather than in isolation
• Recognizes patterns across incidents and environments to drive strategic improvements

Communication Skills
• Ability to adapt communication style based on audience (technical teams, leadership, business stakeholders)
• Strong written and verbal communication skills, especially during incident situations
• Capable of translating complex technical issues into clear, actionable insights

Behavioral & Professional Attributes
• Maintains appropriate temperament under pressure
• Demonstrates resilience and sound judgment during critical incidents
• Strong ownership mindset with a focus on outcomes
• Collaborative and team-oriented approach
• Continuous learner with a focus on improvement and operational excellence
• Participate in on-call support and respond to critical incidents when required
•

Summary Profile of Ideal Candidate
A successful ASM candidate combines:
• Deep technical breadth across multiple disciplines
• Strong leadership and team development capabilities
• Advanced problem-solving and systems thinking
• Ability to lead through ambiguity and high-pressure situations
• Commitment to continuous improvement and preventing recurring issues

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

 

PNC will not provide sponsorship for employment visas or participate