Quality Assurance Engineer

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. The Digital Modernization Sector is focused on delivering performance-based IT services and repeatable solutions. Leidos Dig Mod Health IT division is seeking a Quality Assurance Engineer for a large network services opportunity supporting a Health Agency in Montgomery County, MD. Quality engineers are responsible for developing, implementing, and maintaining technical quality assurance and control systems to prevent defects in delivered products. Duties may include defining and implementing standards, methods, and procedures for inspecting, testing, and evaluating the precision, accuracy, and reliability of client and/or company products. Using existing or developed systems, identifies failure trends and verifies consistency of design standards throughout the entire product lifecycle, from design through delivery. Analyzes post-delivery reports and feedback for trends and recommends actions to correct procedural, product, or process deficiencies.

Primary Responsibilities

• Provide on-site support to the health agency in MD. 

• Review ticket content to ensure quality standards

• Generates and maintains the program's Quality Assurance Plan to meet contract requirements

• Establish a tailored process baseline (TPB) for the program.

• Support the creation and delivery of SLA definition, analysis and reporting

• Develop Internal Audit schedule and execute.

• Identify opportunities for improvement and facilitate structured improvement activities (e.g. kaizens, VSMs, etc) as appropriate.

• Analyzes and maps the risks, issues with opportunities and proposes mitigation solutions. 

• Develop training plans, SOPs, knowledge articles relevant to group technical focus areas

• Ensures quality assurance processes are followed, and quality products and services are delivered

• Develops or oversees the development of work products and deliverables per the approved plans and contract requirements. Support the development and delivery of contract deliverable documentation, reports, plans and analysis and Customer meetings

• Maintains sufficient organizational freedom to act on all quality matters

• Raises quality assurance issues and concerns to the program manager, program oversight, and other levels of management, as needed

• Understands the contract quality assurance requirements and provides direction to the program team in compliance with the contract

• Plans and implements quality assurance activities for the program including independent review of key deliverables

• Implements an appropriate quality system, building quality into the processes and solution at all levels to prevent quality problems

• Ensures that the program quality management system meets contract and Leidos requirements

• Interfaces with customer and subcontractor quality assurance points of contact

• Conducting assessments and evaluations of products, systems, or processes to verify performance, reliability, and compliance with specifications.

• Provides leadership and interprets quality-related to statistics for standards (i.e. ISO-9000/20000/27001, CMMI) inspection techniques, calibration, testing, and audits

• Measures and reports on quality indicators and metrics

• Provides quality training to the program team as required

• Coordinates replies to customer concerns related to quality

• Leads audits and supports verification activities

• Reviews technical data (e.g., drawings, work instructions, purchase orders) to assure quality requirements are correctly applied

• Provide quality assurance support to relative areas: breakdown structure, and centralized administrative, clerical, documentation, and other related functions in support of the quality execution and reporting of the contract.

• Meet weekly, or as directed by the Government, to discuss quality assurance/control findings, recommended solutions, etc. (share findings between Contractor and gov and work together toward finding solutions)

• Provide a Quarterly NS Management Satisfaction Survey that provides a Baseline of the Contractor’s performance requirement to assist the Government in evaluating workload by Tasks Area, skill compositions and resourcing (e.g., technology, staffing, trainin